Producer Operations Senior Manager (Remote) at Cigna in Bloomfield, Connecticut

Job Description:

Role Summary

Leads the Producer Licensing & Commissions Operations Teams to ensure timely and accurate payment by means of various compensation channels. Producer Operations includes Producer Licensing & Appointments, Producer Commissions, and Producer Operations Systems Support . This position will have direct oversight of the managers and their teams that support the processing and payment of producer commissions for U.S. Employer, Supplemental Health and IFP business segments, and are responsible for producer onboarding, licensing and appointments for those segments as well as Global Health Benefits and Small Group (Cigna + Oscar). This leader must be knowledgeable about Sales and Underwriting processes, driving continuous improvement through identification and pursuit of opportunities to improve effectiveness and/or efficiency in the end-to-end commissions processes, while ensuring completeness, accuracy and timeliness of payments. Extensive partnership with business leaders across the enterprise will be critical to success in resolving issues that may delay processing and payment of commissions.

Responsibilities

• Direct management of the managers responsible for leading the Commission Operations Teams in support of multiple business segments.

• Develop and maintain effective partnerships with internal business segment leaders and functional operations partners to ensure critical objectives relative to producer commissions are considered and met.

• Proactively identify process gaps and work collaboratively with business and technology partners regarding corrective actions.

• Drive change and influence others within and across the organization. Acts as a change leader, exhibiting managerial courage, delivering transparent and accurate messages to leadership and staff

• Effectively manage multiple projects and drive them to resolution

• Provide meaningful updates to Senior Management, Finance and Sales Leadership in a timely and effective manner

• Foster positive relationships with internal and external contacts in order to build mutual trust, credibility and demonstrate commitment to achieving business objective in a compliant manner

• Manage and guide the development of training programs for internal team members as relating to process, procedures, compliance rules and or systems

• Lead or assist with responding to complex producer requests engaging internal business partners, legal and external Producers as appropriate.

• Foster culture of continuous process improvement and proactive risk identification and escalation, working with team and management.

Qualifications

• Demonstrated management/supervisory skills.

• Outstanding collaboration, problem solving and influencing skills.

• Strong aptitude for organizational effectiveness and operations management.

• Enterprise mindset and customer focused orientation.

• Innovative thinker with experience implementing and driving change across a team and/or organization.

• Proficiency in Outlook, Excel, Word, Salesforce and other and database management systems preferred.

• Knowledge of Cigna products, systems and sales distribution models preferred.

• Superior verbal/written communication and interpersonal skills required.

• Excellent time management skills with ability to multi-task in deadline driven environment with competing priorities.

• Ability to work and make decisions independently.

• Ability to think strategically and generate new ideas about how to improve current processes.

• Typically requires Bachelor's or equivalent training and mastery; minimum 5 years insurance experience; or any combination of education and experience.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 118,200 - 197,000 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.