Member Experience Support Clerk (Long-Term Temporary w\/ Med Benefits) at Alignment Healthcare USA, LLC in Orange, California

Job Description:

Overview of the Role:

Alignment Healthcare is seeking a member experience support clerk for a long-term temporary engagement (with medical benefits) in our Orange, CA office headquarters to provide clerical support to the member experience department and other respective units.

Schedule: Monday - Friday, 8am - 5pm Pacific Time

Responsibilities:

• Process and track of daily incoming member correspondence into the member database.
• Maintain department miscellaneous filing in an organized fashion.
• Keep inventory of department supplies and submit work orders as needed according to department budget.
• Assist with fulfillment of member plan material requests received via CRM.
• Assist with return mail processing.
• Process billed invoices for processing and payment.
• Retrieve incoming call center messages for agent distribution.
• Perform all clerical duties deemed necessary to ensure smooth functioning of the department.
• Any other duties as assigned by the department supervisor.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or general education degree (GED); or one to three months related experience and / or training; or equivalent combination of education and experience.
• Strong computer proficiency
• Experience with Microsoft Outlook, Excel, Word
• Able to type 30 word per minute (WPM) by 10-key touch
• Excellent written and verbal communication skills.
• Language Skills: Able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Able to write routine reports and correspondence.
• Mathematical Skills: Able to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Able to perform these operations using units of American money and weight measurement, volume, and distance.
• Reasoning Skills: Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
• The employee is frequently required to walk; stand; reach with hands and arms.
• The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and / or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.