Computer Support Technician at Lawson State Community College in Birmingham, Alabama

Job Description:

Position Summary

The Computer Support Technician is responsible for providing technical support in the installation, operation, and maintenance of hardware, software and peripheral equipment. Addresses a wide variety of applications often involving low to moderate-level complex issues, working under general supervision while assisting with network support and technical assistance to all institution personnel. Technical skills and quality customer service skills are essential to success.


Salary Schedule: E2-03 ($44,333 - $61,480 )based on experience



This position is on a non-tenure track and is ineligible for non-probationary status due to finite funding and duration as provided in Alabama Code 16-24C-4(3)(b).

Essential Duties and Responsibilities

Responds promptly with quality customer service to all users via the Help Desk calls and tickets; provides technical support for student devices and loaner devices.

Install personal computer hardware and software including unpacking, testing, transporting to user site, and interfacing to network and/or main computer system.

Troubleshoots and assists users with issues involving specific applications; assists in identifying computer software and hardware malfunctions and in initiating corrective action to maintain workflow.

Analyzes and resolves workstation, application and server-related problems.

Updates desktop software/applications; maintains documentation on installed applications.

Recommends preventive maintenance procedures to insure quality performance and detects early warning signals; institute corrective action where required, within the scope of knowledge and authority.

Maintains confidentiality concerning the information being processed, stored or accessed by the network

Functions in a team-oriented, collaborative environment, supporting and assisting faculty, employees, and students.

Installs, maintains, and upgrades workstations, classroom technology, and peripheral hardware and software.

Tests existing or new utility programs and routines.

Maintains an up-to-date knowledge of the various software, industry trends and related changes.

Applies OS patches and upgrades regularly.

Upgrades administrative tools and utilities.

Establishes priorities to ensure deadlines are met.

Adheres to local, state, and federal policies and procedures.

Attends staff and employee meetings, professional development, orientation activities, professional development, graduation, and other functions.

Performs other duties as assigned by the supervisor, President or designee.

The Computer Support Technician will be expected to work a flexible schedule which may include day, evening, night, and weekend hours. This job description is a general statement of required major duties and responsibilities performed regularly. This job description and specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties, as may be required by their
supervisor. Qualifications

Associate's degree in a technology-related field from a regionally accredited institution plus one year of work experience

Exceptional interpersonal skills, with a focus on listening and providing optimal customer service

Demonstrated computer skills (hardware, software, computer logic, etc.

PREFERRED EDUCATION, STANDARDS, AND TRAINING:

Bachelor's degree in a technology-related field from a regionally accredited institution

Technical certifications

Experience working in an educational setting

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Individuals must possess the knowledge, skills, and abilities listed below or can explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, by using some other combination of skills and abilities.

Maintains ability to communicate with diverse peer groups and clientele.

Agrees to work occasional irregular hours on both campuses and participates in some travel.

Establishes and maintains effective working relationships with all cultures and populations the college serves.

Demonstrates experience and/or willingness to learn and use state-of-the-art technology.

Develops and maintains an attitude of service towards students, coworkers and others.

Presents a positive and professional image when representing the college.

Safeguards confidential information for intentional and unintentional disclosure.

Knowledge of remote desktops and remote assistance.

Analyze information and evaluate results to choose the best solution and solve problems.

Application Procedures/Additional Information

Applicants must meet the minimum qualifications and must submit a complete application packet through the ONLINE application system https://www.schooljobs.com/careers/accs/lawson by the deadline date in order to be considered for the position. It is the sole responsibility of the applicant to ensure his or her application packet is completed. Application material may not be submitted by fax or email. If you have any questions regarding the application, please contact the Office of Human Resources at (205)929-3408 .



A complete application packet consists of:A cover letterAn Online applicationA current resumeA copy of all post-secondary transcripts identifying the applicant, institution, and date degree conferred. If employed, all official transcripts must be received in the Office of Human Resources prior to the employment start date.
Applicants who fail to submit a complete application packet will not be considered. Before an offer is made, the top applicants must provide the following: Employment verification letter(s) from a current or previous employer detailing all relevant experience. Employment verification letters must include employment dates and job title and be on official letterhead with an authorized personnel signature. Work experience verification from a current employer may be delayed until an official offer of employment has been made. Applicants must submit a written request to delay submission or work experience verification from a current employer.





More than one position in the same job classification may be filled from the applicants for this position should another vacancy occur during the search process.
EEOC, E-VERIFY, AND BACKGROUND CHECK STATEMENTS:Lawson State Community College is an Equal Opportunity Employer. It is the policy of the Alabama Community College System, including all postsecondary community and technical colleges under the control of the Alabama Community College System Board of Trustees, that no employee or applicant for employment or promotion, on the basis of any impermissible criterion or characteristic including, without limitation, race, color, national origin, religion, marital status, disability, sex, age, or any other protected class as defined by federal and state law, shall be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment. Lawson State Community College will make reasonable accommodations for qualified disabled applicants upon request. In accordance with Alabama Community College System Policy and Guidelines, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon the receipt of a clearance notification from the criminal background check. Lawson State Community College is an active participant in the Employment Eligibility Verification Program (E-verify). E-verify electronically confirms an employee's eligibility to work in the United States as required by the Department of Homeland Security.
ADDITIONAL INFORMATION:Applicants must meet the minimum qualifications as indicated on this vacancy notice and must submit a completed application packet in order to be considered for this position. Complete application files must be received no later than the application deadline. Applicants who fail to submit all required information will be disqualified. Applicants must adhere to the College's prescribed interview schedule and must travel at their own expense. The College reserves the right to withdraw this job announcement at any time prior to awarding. Apply Now