Job Description:
Role: Help Desk Technician
Position Type: Direct Hire, Full Time
Location: Bend, OR - MUST reside within 30 miles
Work Environment: Mostly Remote, needs to be onsite when requested.
Annual Salary: $50-63K Depending on experience, Education, Certifications
Must have authorization to work in the US
CAN NOT WORK C2C OR WITH 3RD PARTY VENDORS****
Ledgent Technology has once again partnered with an amazing organization in the Bend market for their open IT Help Desk Technician role! The IT Director is seeking a Tier 2 candidate with at least 2+ years of experience. Also seeking a candidate with strong communication skills and not afraid to pick up a phone to help solve technical issues with internal employees.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Provide telephone, in-person, and online support to end-users(internal employees).
- Respond to IT questions over the phone and/or transfer calls to other IT staff when necessary.
- Provide update, status, and completion information to managers and/or users, via voice mail, e-mail or in-person communication.
- Perform daily, weekly, and monthly IT operations (checklists).
- Perform IT duties required to support employee job transitions (new employees, job transfers, employee departures, etc.)
- Complete work order assignments as listed in the Help Desk system.
- Assist in training employees in learning new company-provided applications and assists in problem solving for applications issues.
- Perform installation, configuration, maintenance and troubleshooting of desktop computers, laptop computers, tablets, docking stations, printers, cash dispensers, signature pads, scanners, and peripheral devices.
- Assist with the installation and maintenance of end user software applications.
- Assist in the maintenance of branch office IT facilities.
- Travel as needed to branch offices and other assigned locations.
- Perform all responsibilities in accordance with Company Values, compliance, regulatory and Information Protection requirements.
- Attend training and comply with Company policies and procedures as well as applicable State and Federal regulations.
QUALIFICATIONS
- Knowledge of MS Windows, MS-Office, and other common PC software.
- Familiarity with working on computers in a networking environment.
- Knowledge of computer network systems, TCP/IP, DHCP, DNS
- Excellent written and spoken English communication skills.
- Ability to work effectively under pressure of time constraints.
- Excellent aptitude for troubleshooting, attention to detail and multitasking.
- Ability to establish an effective work schedule under supervision.
EDUCATION/EXPERIENCE REQUIREMENTS
- Associate degree in computer science or related (desired).
- 2-5+ years work experience in a computer related field.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
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