Program Supervisor (173) at Kings View in Tulare, California

Job Description:

Kings View is a nonprofit leader in providing behavioral health services to the underserved community, is currently seeking a driven Program Supervisor to join our mission to provide compassionate services to those with limited resources. Our ideal candidate will have a passion to promote social justice and societal awareness, respect for human dignity, and lead with integrity while listening and responding to the community in need.

Program Supervisor (173)
Tulare, CA

Under direct supervision of Clinical Program Director, the Program Supervisor will provide support and supervision to members of the Mobile Crisis staff. Responsible for assisting in the overall operations of the program including providing ongoing coaching to new and existing staff, case consultations, and working collaboratively with the Clinical Program Director to ensure efficiencies, exceptional level of customer service and compliance with funder contractual obligations and accreditation requirements. Responsible for providing active listening, collaborative problem solving, and safety planning to those experiencing crisis. The program operates 24hrs a day, 365 days a year. This position requires flexibility and shift work as assigned.

How will I contribute
Responsible for assisting the Clinical Program Director in managing program operations 24/7 including providing support to After Hours and additional service lines. Provide direct supervision to staff, and interns as appropriate, as well as assigning tasks to team members to meet the program needs. Manage staff to ensure training and professional development are regularly implemented and incorporated into tangible and measurable on-the-job efficiencies and effectiveness. Provide supervision, support, mediation, performance evaluation, quality assurance and facilitation of in-service training for staff and volunteers. Interview, select and onboard staff. Evaluation of data, data entry, and monitoring of administrative files. Create and foster teamwork, accountability, commitment to excellence and continuous improvement in service delivery and client outcomes, within the program and across the agency. Communicate program staff success and challenges to program director and provide/implement recommendations as needed. Monitor relevant grant contracts and ensure required supporting documentation is obtained. Attend & participate in coalition, partnership, and community meetings, as needed. Identify new opportunities for collaboration (internal and external) and explore options with Clinical Program Director. Maintains collaborative relationships with the community, partners, and stakeholders Attend agency meetings as required, including evenings and weekends, as needed. Abides by professional confidentiality guidelines by only sharing client information within the organization when it meets the need of the client. Develop and maintain employee schedules taking into account factors such as workload, staffing requirements, and employee availability. Monitor and adjust schedules as needed to accommodate changes in staffing levels, unexpected absences, or operational demands to ensure adequate coverage. Schedule/facilitate breaks to have the least amount of impact on metrics. Perform additional responsibilities as they develop and are assigned.

What I bring
High School Diploma (or Equivalent) and 3 years experience working in a related field / setting (community based, social services, behavioral health, school based or residential setting). Class C Driving License Supervisory experience in mental health/substance abuse care systems, and/or crisis services needed, especially in the non-profit or public health sector. Knowledge of crisis services and operations. Excellent verbal, written and computer skills. Effective time management and organizational skills. Strong customer-service orientation. Excellent supervisory skills. Ability to foster teamwork, work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness. Ability to lead, positively influence others to achieve results that are in the best interest of the organization. Ability to be flexible and versatile in a changing work environment while maintaining effectiveness and Efficiency. Ability to interpret and manage program budgets. Intermediate to advanced skills with MS Office, including Word, Excel, PowerPoint. Willingness to develop collaborative relationships with other community crisis intervention providers and mental health educators by assisting with support and education. Experience in overseeing quality care and monitoring performance indicators for a program is strongly preferred. Knowledge and expertise in public health issues such as capacity building and sustainability (funding streams, payment methods, performance efficiencies, etc.) preferred. Bachelors degree Preferred.

The Benefits
Medical, Dental, Vision Insurance Life and Long-Term Disability Insurance 401k plan Vacation time Twelve (12) Paid Holidays Education Reimbursement Program up to $1000 per year Referral Program Employee Assistance Program An environment of like-minded people reaching for the same goal Serving the underserved community A sense of purpose

Who We Are
Since 1951, Kings View leads the community in providing behavioral health services to the underserved population. We have a strong tradition of commitment, and we focus on serving rural communities where health resources are often limited. Our people treat the community with care and compassion. We stand by our cornerstone and philosophy of valuing each persons worth, dignity and wholeness in body, mind, and spirit. Our principal core values echo throughout the organization and into our patient-focused programs. At Kings View we are dedicated to continuing our demonstration in the unparalleled commitment to wellness and recovery within each community we serve. Join us and apply today.