Posted in General Business 30+ days ago.
Type: Full-Time
The Hilton Hawaiian Village is looking for its next Reservations Sales Agent to join their team! If you are someone that has previous hotel/reservation experience and has a keen attentional to detail to deliver excellent service to our guests this is the perfect opportunity to join an amazing team!
A Reservations Sales Agent is responsible for answering telephone inquiries in a friendly, enthusiastic and courteous manner, employ sales techniques in order to secure and process reservations for guest accommodations in a timely manner consistent with Hilton's high standards of quality.
Classification: Full-Time
Hourly Range: $24.02-$30.03
Schedule: Must have flexibility to work various shifts that may include weekends as needed
What will I be doing?
A Reservations Sales Agent is responsible for answering telephone inquiries in a friendly, enthusiastic and courteous manner, employ sales techniques in order to secure and process reservations for guest accommodations in a timely manner consistent with Hilton's high standards of quality. Specifically, you would be responsible for the following:
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What are we looking for?
EDUCATION
Any combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
EXPERIENCE
Six months of prior communications, reservations, or hospitality experience required with six months experience as Reservation Sales Agent preferred. Computer experience required.
LICENSES OR CERTIFICATES
CPR certification and/or First Aid training preferred.
GROOMING
All team members must maintain a neat, clean and well-groomed appearance (specific standards available).
OTHER
Ability to speak another language in addition to English is preferred, with Japanese being the most desirable.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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