Lead Security Officer, Full-time, Evening Shift at Spaulding Hospital-Boston & Cambridge(SRN,SRH,SHC) in Cambridge, Massachusetts

Job Description:

Summary


Under general direction from the Security Manager, the Lead Security Officer ensures a safe and secure environment by providing protective services and response measures for the hospital's people and property. This role assists in managing the daily operations of the Security Department personnel, including orientation, training, and performance evaluation of staff. The Lead Security Officer must possess strong leadership, training, operational, and investigative skills and may assume managerial responsibilities in the absence of the Security Manager.


Key Responsibilities


Perform all duties and responsibilities of a Security Officer.
Ensure adequate coverage for shifts and special details; notify appropriate authorities of any disruptions or potential issues.
Investigate thefts, shortages, and other complaints involving potential criminal misconduct; notify law enforcement as necessary and participate in court proceedings.
Patrol assigned areas, addressing security issues and identifying unsafe conditions to prevent theft, injuries, or property damage; maintain strict confidentiality.
Maintain accountability for valuables and evidence in custody, ensuring safekeeping and proper documentation.
Perform dispatcher duties, utilizing integrated security systems and providing necessary documentation.
Assist workplace and domestic violence victims, respond to medical emergencies, assist in restraining patients when authorized, and protect dignitaries.
Control pedestrian and vehicular traffic.
Ensure all required training is up-to-date and report errors to the appropriate manager.
Maintain all hospital-issued uniforms and equipment.
Provide a wide range of customer services.
Perform other duties as assigned.
Supervisory/Managerial Responsibilities (include number and type of FTEs)


Assist in managing daily operations; assume managerial duties in the absence of the Security Manager.
Assign daily duties to personnel, review pass downs, logs, journals, forms, and reports for service continuity and follow-up.
Monitor staff performance, ensuring adherence to departmental and hospital policies and customer service expectations.
Facilitate shift training and in-service training for personnel; document training records and ensure compliance with certification and standards.
Work other shifts and locations as necessary.
• Responsible for assisting with scheduling and ensuring shift coverage, including personally covering the next shift if it cannot be filled.



Qualifications

Qualifications and Experience




Education/Degree



• Required: Associate degree in criminal justice or related field.


• Preferred: Bachelor degree in criminal justice or related field.



Experience



• Required: One year of supervisory level experience with extensive use of written and verbal communication skills, problem-solving, and public relations.


• Preferred: Two-Three years of supervisory experience in a healthcare, law enforcement, or security department/agency.



Licensure



• Required: Massachusetts Driver's License or a valid license in the employee's state of residence.


• Required: Obtain AVADE Instructor certification within six months of hire.



Skills



• Required: Computer proficiency; familiarity with Microsoft Office applications preferred with the ability to learn new software.


• Preferred: Highly developed communication and interpersonal skills for working with a diverse population, ability to work independently and as part of a team, initiative in anticipating challenges and developing strategies, high level of service delivery, and strong attention to detail.



PHYSICAL REQUIREMENTS




Work Environment:


Activity




Amount of Time Spent





None




1 - 25%




25 - 50%




50 - 75%




Over 75%



Outdoor weather conditions


x


Extreme cold (non weather)


x


Work in high place(s)


x


Work in confined space(s)


x


Risk of electrical shock


x


Risk of radiation exposure


x


Exposure to blood borne pathogens


x


Flammable/explosive gases


x


Toxic / caustic chemicals


x


Dust or other irritants


x


Grease or oils


x


Hazardous specimens


x


Exposure to lab animals


x


Infectious / contagious disease


x


Cleaning agents/chemicals


x


Hot equipment


x


Noisy equipment


x


Humid or wet conditions (non -weather)


x


Other



Lifting/Carry Requirements of this job


No Lifting required




No Carrying required




Number of pounds


Amount of Time




1 - 25%




25 - 50%




50 - 75%




Over 75%




Lift


Carry


Lift


Carry


Lift


Carry


Lift


Carry



Up to 10 pounds


Up to 25 pounds


Up to 50 pounds


Up to 100 pounds


Over 100 pounds


x


x



Push/Pull Requirements of this job:


No Pushing required




No Pulling required




Number of pounds


Amount of Time




1 - 25%




25 - 50%




50 - 75%




Over 75%




Push


Pull


Push


Pull


Push


Pull


Push


Pull



Up to 10 pounds


Up to 25 pounds


Up to 50 pounds


Up to 100 pounds


Over 100 pounds


x


x



Physical Activity requirements of this job:


Activity



Amount of Time Spent





None




1 - 25%




25 - 50%




50 - 75%




Over 75%



Stand


x


Walk


x


Sit


x


Use of hands requiring fine motor skills and sense of touch


x


Move / rotate / bend wrist(s)


x


Type / use keyboard or other data entry device


x


Reach with hands & arms


x


Climb stairs


x


Climb ladder or other equipment


x


Drive / operate motor vehicle


x


Balance


x


Stoop, kneel, crouch, bend, crawl


x


Speak


x


Hear


x


Taste


x


Smell


x


Touch


x


Other



Vision Requirements of this job:


Vision Requirement




Always called upon in job




Sometimes called upon in job




Rarely called upon in job



Close vision


x


Distance vision


x


Color vision


x


Peripheral vision


x


Depth perception


x


Ability to adjust focus


x


Other



Safety equipment used while performing this job:


Safety eye glasses


Gowns


x


Filter lens (welding/soldering)


Scrubs


Face shields


Boots


Ear plugs or Mufflers


Hard hat


Surgical mask / dust mask


Coveralls


Self contained breathing apparatus (SCBA)


Gloves


x


Other



Level of noise typical in this work environment:



Very quiet


Quiet


Moderate


x


Loud


Very loud



EEO Statement

SRN is committed to diversity in the workplace which begins with respect and opportunity for all. SRN takes affirmative action to ensure that equal employment opportunity is provided to all persons regardless of race, religious creed, color, national origin, sex, sexual orientation, gender identity, genetic information, age, ancestry, veteran status, disability or any other basis that would be inconsistent with any applicable ordinance or law. If you need a reasonable accommodation in coming to or participating in the interview process, please let us know.