Energy Specialist at Avangrid in Rochester, New York

Job Description:

LOCATION: Rochester or Binghamton, NY


SALARY RANGE: The salary range is dependent on experience level ranging from $76,000 to $95,000.00


This position, in the Conservation and Load Management (CLM) group, with guidance from the Manager, Conservation and Load Management coordinates initiatives for the development, implementation, reporting and operations of the assigned CLM programs. The position will contribute towards meeting and exceeding assigned program energy savings goals and other objectives. This is accomplished through a comprehensive knowledge of customer needs, internal policies and procedures, programs and products this position supports and collaboration with internal stakeholders.
MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of
responsibilities):
1. The primary responsibility of this position is to support the assigned CLM programs within the Avangrid operating companies in CT. This is accomplished through:
• Review program enrollment activity which may include customer and vendor program application reviews, technical project reviews, and cross-program referrals.
• Providing customers with a comprehensive overview of the program offerings, available incentives and financing options and energy savings information.
• Timely and accurate follow-up on all customer inquiries.
• Developing and providing savings estimates and contracts for customers.
2. Performs quality assurance and technical review on program and
product activity, ensuring compliance with minimum standards, program
rules and contract specifications. Initiates and performs file reviews,
on-site inspections and tracking system updates that include both
project specific updates and systematic updates to adjust for changing
business needs; testing and signing off on system changes.
3. Provides excellent customer service throughout all phases of
customer or prospective customer participation in programs and products
with a comprehensive knowledge of energy technologies and equipment,
utility rates, tariffs and policies and financing/incentive programs.


4. Work collaboratively with key internal departments such as
Engineering, Operations, Sales, Conservation and Load Management on a
regular basis. Responsible for the identification and implementation of
initiatives to optimize efficiency by employing a continuous process
improvement methodology to reduce costs and increase revenue. Supports
departmental financial activities through the development and monitoring
of budget reports, creating and tracking of purchase requisitions/orders
and invoices.
5. Applies knowledge and skills to resolve a wide range of complex
issues associated with program or product inquiries from customers,
regulators or vendors.
6. Develop and maintain relationships with lead sources such as
engineers, builders, developers, realtors, trade allies, etc. to
identify opportunities resulting in incremental energy consumption and
revenue growth.
7. Assumes a primary role in special assignments as directed by
management to support the overall initiatives and goals of the
organization.


JOB REQUIREMENTS:
Education & Experience Required:
• Bachelor's Degree with 1 - 3 years sales, marketing, energy
efficiency or customer service experience.
• Associate's Degree with 5 years sales, marketing, energy
efficiency or customer service experience OR minimum two years of utility energy efficiency programs experience.
• Knowledge in the areas of utility related electric & gas
technologies and end use customer equipment is required (i.e. utility
and customer lighting, HVAC equipment, distributed generation, etc.)
• Knowledge of natural gas and/or electric utility (structure,
market, department responsibilities, etc.) as well as tariffs & rates is
preferred.
• Advanced sales training is preferred.
Skills/Abilities:
• Demonstrated ability to simultaneously manage multiple tasks
while providing excellent customer service.
• Excellent interpersonal, verbal and written communication and
presentation skills.
• Strong computer skills (Microsoft Office, sales platform, etc.)
• Attention to detail and proven analytical and problem solving
skills.
• Ability to maximize effectiveness by use of time management,
territory management, prioritization of work and effective utilization
of all resources.
• Strong cross functional team skills and a desire to serve co-
workers
• Ability to occasionally work evening and weekend hours.
• Ability to travel.


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Mobility Information



Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country


AVANGRID's employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com



Job Posting End Date:

August-6-2024