Student Experience Rep - Part Time at University of North Texas in Denton, Texas

Job Description:

Title: Student Experience Rep - Part Time

Employee Classification: Student Experience Rep - Part Time

Campus: University of North Texas

Division: UNT-Provost

SubDivision-Department: UNT-Provost-Gen

Department: UNT-Provost-Gen-110000

Job Location: Denton

Salary: $15.00 per hour

FTE: 0.48

Retirement Eligibility: Not Retirement Eligible

About Us - Values Overview:

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year. We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an inclusive environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team. Learn more about the UNT System and how we live our values at www.UNTSystem.edu.

Department Summary

The Student Experience Representative will report to the leadership of the new Integrated Student Support Center - UNT One Stop. Central to this department is promoting a progressive and simplified student experience and a culture that supports customer service, student satisfaction, retention, and student success.

Position Overview

This position will provide first level contact for a variety of enrollment related student services to students, parents, and campus department personnel through the UNT One Stop Call Center.

Position is responsible for answering questions, providing general information, researching solutions, and solving issues related to financial aid, enrollment, admissions, academic records, billing, and payments. Requires analysis and compilation of data from a variety of sources.

Minimum Qualifications

Bachelors degree or experience working at UNT in a student services role.

Knowledge, Skills and Abilities

• Excellent interpersonal, written, and verbal communication, critical thinking and administrative skills.


• Ability to meet expectations in a fast paced and dynamic customer oriented environment with flexibility to accommodate adjusting priorities.


• Proven ability to work effectively as a team member. Experience in Microsoft Office Suite, student information systems, CRM.

Preferred Qualifications

• Experience working at UNT or a similar university. Working knowledge of student information systems (including but not limited to PeopleSoft and SalesForce.


• Working knowledge of student information systems (including but not limited to PeopleSoft and SalesForce.


• Experience in higher education, preferably a one-stop service model, financial aid, registrar, and/or student accounting.

Required License/Registration/Certifications

None

Job Duties:

None

Work Schedule:

Monday - Friday. Shifts may begin between 7:30am and 8:30am. Shifts may end between 4:30pm and 5:30pm.

Driving University Vehicle:

No

Security Sensitive:

This is a Security Sensitive Position.

Special Instructions:

Benefits:

For information regarding our Benefits, click here.

EEO Statement:

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, facilities and employment practices. The University of North Texas System immediately investigates complaints of discrimination and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.

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