Associate, Bankruptcy at Hyundai Capital America in Plano, Texas

Job Description:

Description




Who We Are: Through our service brands Hyundai Motor Finance, Genesis Finance*, and Kia Motors Finance, we provide financial products tailored to meet the needs of Hyundai, Genesis, and Kia dealerships nationwide, including dealer inventory and facility financing. And, through these dealerships, we provide indirect vehicle financing and leasing solutions to over 1.7 million retail customers.



Employee Value Prop and Culture : Hyundai Capital America aims to be an agile and innovative company that is powered by the diversity of our people and ideas. We are a passionate team, building a connected and inclusive culture that promotes collaboration, embraces change, values talent, rewards performance, and fosters career growth and development. As a member of the Hyundai Motor Group and the trusted finance partner for Hyundai, Kia and Genesis, we share a global vision and work together to drive forward into a future of mobility and innovation.



Global One Company: Many countries. One identity. Hyundai Capital has offices across the world, including China, Canada, the United Kingdom, Germany, Russia, Brazil and Korea. Our work environments are designed with specific themes in mind to achieve a consistent global identity that reflects our values: light, collaboration, elements of nature and symmetry.



General Summary:


The Associate, Bankruptcy is primarily responsible for effective case management and resolution of complex issues to resolve and protect the company from loss as related to customer accounts impacted by a bankruptcy proceeding. This position may support any of the bankruptcy teams within the department (Chapter 7, Chapter 13, Chapter 11, and Chapter 12 accounts) for retail and lease accounts nationwide via multiple channels. The position will comply with internal policy and procedures on managing all accounts. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.



Duties and Responsibilities:


1. Manage Bankruptcy Queue through the following:

• Review customer accounts adhering to department standards for effective queue management and documentation.

• Process any Bankruptcy documents needed.

• Maintain detailed logs of all irregularities and participate in reviews with UL to review possible escalated issues for HCA.

• Perform medium to heavy skip tracing activities utilizing free and paid tools such as Accurint, TLO etc. (where applicable).

• Obtain appropriate and accurate information on all accounts to ensure any applicable action(s) are taken (may manage repossession assignments and all relevant activities based on position).

• Prepare, file, and release documents/correspondence as required ensuring accuracy per HCA's Policy and Procedures while being compliant with all State and Federal laws

2. Communicate with customers and third parties including but not limited to attorneys, as appropriate, regarding bankruptcy accounts (inbound/outbound calls including follow up as needed per position).

3. Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance. Assist in the development of other team members and provide day-to-day mentoring and guidance as requested by leadership.

4. Perform all other duties as assigned.



Qualifications




Knowledge and Skills:


• 2-4 years finance or bankruptcy experience, with auto-finance related experience preferred.

• High school graduate or GED equivalent.

• Ability to multitask and independently manage their time daily to ensure productivity and goals are met.

• Basic computer skills - Knowledge of Windows including Word and Excel.

• Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers.

• Strong problem-solving abilities and the desire to create positive customer experiences.

• Work performed in a remote environment.

• Heavy volume of accounts.

• Must be prepared to work evenings, weekends, and holidays.

• Shift based with an average of 40 hours per week, yet overtime may be expected.

• Employees are subject to extended periods of sitting and vision to monitor and moderate noise levels.



Physical Requirements and Working Condition:



Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.



California Privacy Notice



This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information.We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA").

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.