Sales Correspondent - Customer Service at Mestek, Inc in Westfield, Massachusetts

Job Description:

Scope of Position:

Provide assistance to Mestek representatives, customers, and employees while demonstrating a positive attitude. Act as a liaison between Sales Reps, Managers, customers, Technical Service, Engineering, and the Factory.

• Provide assistance to Mestek representatives, customers, and employees while demonstrating a positive attitude.


• Act as a liaison between Sales Reps, Managers, customers, Technical Service, Engineering, and the Factory.


• Answer phone and E-mail inquiries in a timely manner


• Provide information concerning Mestek products


• Process incoming orders for unit accuracy, pricing, and shipping information


• Enter orders into Friedman ERP system


• Review information before sending to Credit/Factory


• Identify and resolve inquiries from representatives/customers relating to products


• Guide representatives and distributors in use of Sales Assistant Specifier


• Monitor fax machines for orders


• Maintain an orderly work area


• Keep filing and paperwork up-to-date


• Complete special projects as needed


• Assist other team members when work permits


• Perform similar or related duties as required or requested

• High School Diploma or GED


• Experience in writing orders and pricing a plus


• Able to use computer software including Excel, Outlook, PowerPoint, and Word​
• Ambitious, organized, and detail-oriented


• Team player who works well with others


• Able to function under pressure


• Able to prioritize and multitask