Account Analyst, Claims at MMC in Portland, Maine

Job Description:

Under direct supervision, receives new, often low complexity claims, acknowledges receipt (to brokers and insureds). Contribute to the assessment of coverage under moderate oversight and communicates same to brokers and insureds.


Assists in the determination of claim liabilities, value, and service provider fees and sets reserves, with low financial authority, according to Company and legal standards.


Supports team members in assessing financial exposure of low complexity claims of insured and sets reserves accordingly. Obtains reserving, settlement and payment authority in accordance with limited authority level.


Under close supervision, assists with final reports summarizing lifecycle of a claim and instructs support staff to close the file.


Handles basic procedural or operations related Insurance claims inquiries to maximize product and function value.


Supports senior level colleagues with special projects or initiatives by assisting with delivering changes and reporting on related performance.


Possesses a basic understanding of the insurance business and the regulatory environment and the related procedural requirements for brokers and other key insurance agreement players.