Helpdesk Technician at Nystrom & Associates Ltd in Green Bay, Wisconsin

Job Description:

Come join our great & dedicated team as a full-time Helpdesk Technician working primarily in a remote capacity and providing on-site assistance to our Wisconsin clinics!

Our Helpdesk Technician serves as the first point of contact for Nystrom end users, partners, and customers seeking technical support on day-to-day issues and requests. Helps determine the best solution based on the issue and details provided by our customers. The Helpdesk Technician will interface with the rest of the IT team to provide a high level of customer service to the organization.

Duties:
Support

Identifies, researches, and resolves technical problems.

Documents, tracks, and monitors problems in the Helpdesk ticketing system to ensure a timely resolution.
Responds to telephone calls, email, chats, and personnel requests for technical support.
Answer user inquiries regarding computer software or hardware operation issues to resolve problems.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Maintain and support any technical issues that arise.
Complete basic system administrator duties (add/remove users, set up e-mail, etc.)
Fix PC, scanner, or printer issues.
Deploy workstation setup at new clinic locations or moves as needed.
Fully understand and enforce company policies to protect physical hardware and digital information security.
Part of On-Call rotation and provides support for after-hours emergencies and issues.

Maintenance

Completes basic network administration duties (connects workstation to network, ability to use basic networking tools to troubleshoot and resolve network issues effectively).

Images company workstations.
Installs, makes changes, and repairs computer hardware and software.

Completes other tasks and projects as assigned.

This position is primarily remote and will require some travel to our clinics to provide on-site assistance and support as needed.

Nystrom & Associates is a team of mental health professionals that specialize in psychiatric evaluations, clinical social work, and family therapy. We are committed to helping patients in our community who are experiencing personal, emotional, marriage, family or psychological problems. For more information about Nystrom & Associates, check out our website: www.nystromcounseling.com