Event Tech Ops Engineer at Nvidia Corporation in Santa Clara, California

Job Description:

For three decades, NVIDIA has pioneered visual computing, the art and science of computer graphics. With our invention of the GPU - the engine of modern visual computing - the field has expanded to encompass gaming, artificial intelligence, media and entertainment, product design, healthcare and many other areas of scientific research. Today, visual computing is becoming increasingly central to how people interact with technology, and there has never been a more exciting time to join our team.

We are now looking for an Event Tech Ops Engineer: A cool, fun, technical individual who will be working with the Marketing and IT teams on NVIDIA's latest products. This unique role requires a person who thrives in a fast-paced, highly dynamic environment and can adapt to a variety of challenges. This role requires travel to trade shows, product launches and even working behind the scenes at our CEO's Keynotes.

What you'll be doing:

Lab and Event Support:

• Manage, drive and autonomously provide event and tradeshow technical support for Marketing events such as CES, GPU Tech Conference and product launch events
  
  


• Conduct system builds, maintenance, imaging, testing and benchmarking for various OS and HW platforms
  
  


• Perform QC and maintenance of inventory and equipment
  
  


• Collaborate with multiple business orgs such as Marketing, Engineering and Sales for product testing, demos and coordination
  
  


• Maintain and update asset tracking system, system logs, playbooks and Google / SharePoint sites with inventory of systems, displays, peripherals and components
  
  


• Collaborate with external partners and vendors for HW recommendations and system builds
  
  


• Set-up, test and troubleshoot network connectivity on ad-hoc networks / LAN / WIFI at events
  
  


• Test, prep and demo hardware and devices with NVIDIA's newest technology and products
  
  


• Ensure Events and Demo service requests are responded to and closed in a timely manner in accordance with SLA
  
  


• Initiate and drive Event Tech Ops projects and process improvements
  
  


• Plan, coordinate, and actively participate in meetings with business units and vendors
  
  


• Keep lab space and respective equipment well organized and systematic
  
  

Demo Support:

• Provide support, installation of hardware / software and recommendations on various system platforms (PCs, Servers) and devices
  
  


• Provide quick responses and maximum uptime of all users and systems
  
  


• Be actively involved in coordinating and testing software patching and configuration tools
  
  


• Collaborate with users and groups on tech aspects of physical / digital events such as optimal system performance and digital platform recommendations
  
  


• Create a high level of user satisfaction through accurate and timely follow-up
  
  


• Strong technical skills, good customer service and relationship building
  
  


• Plan for contingencies and demonstrate the ability to transition quickly between multiple technical issues - Solve problems with time frames in minutes or hours, not days or weeks
  
  


• Work with other Marketing and Product personnel / groups for issues, knowledge transfer, joint tasks and to establish standards, procedures and projects
  
  

What we need to see:

• Bachelor's degree or equivalent experience with 5 years of experience working in a fast-paced, dynamic environment while multi-tasking and executing on multiple deadlines
  
  


• Windows 11, Office 365, Linux / Ubuntu, Mac, Android support experience is a requirement
  
  


• VM / Virtualized environment support experience - server setup, maintenance, VM config, troubleshooting, automation, scripting
  
  


• Support experience with MSFT environment, Exchange / Outlook, Office 365, Teams, SharePoint and Google Docs experience
  
  


• Project Management / Team Lead experience is a plus
  
  


• Knowledgeable with Audio / Visual setups and current technologies and standards
  
  


• WAN/LAN, WIFI, and Remote Access (VPN), Cisco Networking knowledge and support experience - CCNA, CCNP is a plus
  
  


• Experience with Acronis, Bitlocker / Encryption, Teams, Zoom, Slack
  
  


• System and Server building expertise, HW troubleshooting, SBIOS and VBIOS config experience for optimal system performance
  
  


• Familiar with Furmark, 3DMark, Unigine and other PC benchmarking software programs
  
  


• Ability to travel up to 40% (local and international) for event setup, support and teardown (up to 14 day increments)
  
  


• Need to be able to lift / move objects in excess of 40 lbs on a frequent basis and possess an active CA driver license (transportation of items to local events)
  
  

Ways to stand out from the crowd:

• Flexibility to adjust to changing requirements, schedules and priorities. Able to socialize ideas, make recommendations and build team consensus to move forward.
  
  


• Able to communicate effectively to technical and non-technical audiences at all levels in the organization; develop procedural documentation; develop and conduct effective presentations; and effectively demonstrate products and solutions
  
  


• Ability to connect new technology initiatives to cost savings and value calculations.
  
  


• Motivated and resourceful to achieve goals independently and as part of a team
  
  

The base salary range is 92,000 USD - 189,750 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.

You will also be eligible for equity and benefits. NVIDIA accepts applications on an ongoing basis.

NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

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