Property Claim Supervisor, Claim Director at Chubb in Phoenix, Arizona

Job Description:

JOB DESCRIPTION

We are seeking a Property Claim Director to join our Claim Center Property team, to manage a team of adjusters primarily handling commercial and personal lines claims throughout North America. The position is in Phoenix, Arizona.

This position will be responsible for the administrative management, staff development and technical claim results for one unit of property claim adjusters throughout the country and locally. The role is an in-office role where the candidate will work in the office in adherence with our 3/2 hybrid schedule working in office 3 days a week, and remote 2 days a week. The individual will collaborate with and report to the AVP, Claim Manager and be responsible for delivering excellent financial and service results as well as a high-quality product. The position will also be responsible for developing staff, succession planning and executing strategies to achieve goals and objectives. The ideal candidate will be responsible for the efficient/consistent delivery of service to our customers and business partners that meets or exceeds Chubb's standards and complies with all applicable statutes/regulations within the assigned jurisdiction(s).

Key Responsibilities

• The candidate must be both service-oriented and results-driven and must also possess excellent administrative, leadership and organizational skills.
• Ability to oversee and drive actions to recognize exposure and provide direction and oversight to direct reports to investigate and adjust both personal and commercial property claims with exposures up to and in excess of $500,000.
• Candidate must be able to make timely and appropriate decisions.
• Experience in performance management, salary administration, training, staff development, and succession planning is a strong plus.
• Must be an articulate communicator who is interested in helping others achieve corporate and personal objectives.
• A strong knowledge of Chubb's systems, procedures, claims handling philosophy and claims handling requirements/protocols are necessary.
• Candidate must be able to manage business relationships with internal/external customers and investigate/resolve issues and/or complaints in a fair and equitable manner.
• Full knowledge of personal and commercial insurance contracts, investigation techniques, legal requirements, and insurance regulations a plus. Demonstrated ability to learn commercial property contracts.
• Effectively evaluate contract language and identify coverage issues.
• Recognize and pursue recovery.
• Adhere to all statutory and regulatory fair claims practices.
• Be available for on call rotation during weekends and weekdays during times of heavy

• A minimum of 5 years property claims handling experience is required.
• Prior Supervisory and/or Management experience with direct oversight of direct reports handling property claims.
• Experience managing both in office and remote staff is desirable.
• Working knowledge of applicable jurisdiction is a plus.
• Education level with a 4-year degree or equivalent work experience is required.
• If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.

ABOUT US

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.