Service Account Coordinator at Herff Jones in Indianapolis, Indiana

Job Description:

Position Title: ServiceAccount Coordinator

Location: Indianapolis, IN

Starting Pay: $19/hr.

THE MOST TRUSTED NAME IN CELEBRATING STUDENT MILESTONES - HERFF JONES

Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, diplomas, frames, announcements, and Greek accessories as well as motivation and recognition programs.

Since 1920, our team has worked alongside students, faculty, and staff on campuses nationwide to help build a stronger community and celebrate student milestones. Our continued success relies on hiring extraordinary talent, with a passion for making a difference and eagerness to roll up the sleeves, to help us write the story of our next 100 years.

Your Opportunity:

The Herff Jones Customer Service Team is looking for a Service Account Coordinator to join our HJ Family.

This is a full-time, regular position with benefit eligibility including medical, dental, life insurance, 401k, and PTO.

The standard working hours are Monday through Friday 8 am - 4:45 pm. Overtime, including Saturday or Sunday hours may be needed or required during peak season. P eak seasons vary between January - June.

Here's How You'll Make Impact:
The Account Coordinator is an important part of the team that supports college accounts. This role supports the Announcement Product Specialist who works with and supports our customers and the Herff Jones sales representatives.

The Service Coordinator serves as a liaison with the High School Customer Service Product Specialist to ensure that any order inquiries are addressed within expected service levels. The Service Coordinator role provides overall customer support focusing on administrative duties such as entering text, reviewing text proof, entering student remakes, entering DOP orders, creating files, and filing back files. All daily functions of the product specialist will be reviewed with the college team coordinator.

What We Want You to Accomplish:

First 30 Days:

• Be in complete learning mode, gaining knowledge from job aids and SOP (standard operating procedures).
• Trained by an experienced Product Specialist working side-by-side to teach the role.
• Understand the high-level flow of products and processes in the fine paper customer service department.
• Enter DOP orders into Oracle.
• File folders: Pull files and file back

First 90 days:

• Receive service questions by email and phone.
• Become proficient in performing basic operations in our ERP system (Oracle) independently or with little oversight.
• Enter Text and Review Text
• Update Text Changes for student orders
• Enter student order remakes.
• WRIKE: Entering an art request.

First 120 Days:

• Process student returns and tracking.

What You'll Be Doing Daily:

• Contribute to the team goal of reviewing text in five business days.
• Support the company's goal of 99% on-time delivery by providing order entry support when needed.
• Build strong relationships with Product Specialists to support the needs of our internal customers (manufacturing plant, sales representatives, other departments, etc.)
• Maintain positive and professional communication and working relationships with Schools (customers), Sales Representatives, and all Personnel. This includes being responsive and doing a quick turnaround on questions or concerns from the customers, sales representatives, and internal personnel.
• Provide administrative assistance as directed by Product Specialists, Customer Service Manager, or other leadership.
• Work in a team environment and work on other tasks as assigned to meet the College Announcement team's overall delivery goal.

• Manage file backs

• Highschool or GED required.
• Proven success in effectively communicating (listening, writing, and verbal) to meet product delivery deadlines.
• Previous success in Account Management or Customer Service working with multiple accounts with strong problem-solving and organization.
• Proven ability to communicate through email and interpersonal communication with balanced information, care, and kindness.
• Moderate to advanced skills with Microsoft Office (specifically Excel) and learning new systems/technology with an understanding some work is processed manually.
• Demonstrated success managing multiple processes and tasks (including a large volume of emails) at a time with strong organizational and detail skills.
• A positive attitude with a focus on learning the complete product cycle to better service the customers (schools and administrators) and field sales representatives.

Physical Activities:
Daily activity includes but is not limited to:

• Reading, communication, lifting, carrying, sitting, grasping, reaching.
• Use of a step ladder to retrieve customer files as needed.
• Being able to sit for long periods of time.
• Look at a computer for long periods of time.
• Ability to work alone in a quiet environment.
• Ability to work independent.

JOIN THE BEST TEAM ON THE FIELD IN SPORT, SPIRIT & ACHIEVEMENT

About Herff Jones:

Indianapolis-based Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, diplomas and announcements as well as motivation and recognition programs. Focused on building long-term relationships through a nationwide network of over 1,400 employees and sales partners, the professionals at Herff Jones have been helping elevate the student experience throughout the lifelong journey of education for more than 100 years. For more information about Herff Jones, please visit www.herffjones.com .

Herff Jones, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, gender identity, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Herff Jones strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Herff Jones. Herff Jones will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Other details

• Job Family JF_Customer Service
• Job Function Customer Service
• Pay Type Hourly