Administrative Assistant-Switchboard at Southwestern Behavioral Healthcare in Evansville, Indiana

Job Description:

Southwestern Behavioral Healthcare is currently seeking a full-time Administrative Assistant-Switchboard to add to our team of professionals. This position serves as the initial point of contact for incoming communications to the organization.  This position plays a vital role in creating a positive first impression, demonstrating excellent customer service skills, and maintain a high level of professionalism.  Function as a team member of Southwestern Administrative Assistant Staff.

WHY WORK FOR SOUTHWESTERN?

• AFFORDABLE Health, Dental, Vision, and Voluntary Life Insurance that starts DAY ONE of employment!


• 401K Employer Contribution & Match


• Student Loan Assistance Program


• Physical & Financial Wellness Programs


• Generous Paid Time Off plan


• Competitive Total Compensation Program


• Individualized orientation and training program


• We are GROWING!! 

WHAT IS THIS POSITION RESPONSIBLE FOR?

1. Professionally screen all incoming calls and direct appropriately.  Ensuring calls are answered promptly and professional. 


2. Assist callers with inquiries and resolve issues or director them to the appropriate resource.


3. Provide Secretarial support for Southwestern management, clinical and medical staff.


4. Provide detailed screening of the needs of the patient through an inquiry for service process and accurately record in the Electronic Health Record.


5. Greet and direct patients, visitors, students, and vendors in a professional manner, both in-person and via telephone.


6. Collect and maintain accurate patient demographic information, including financial information; obtain and maintain signatures on required documents in the Electronic Health Record (EHR).


7. Ensure prompt payment, collect, receipt, list, and reconcile patient fees.


8. Assist in processing State Reporting (NOMS).


9. Work collaboratively & professionally with county courts, law enforcement, hospitals, primary care physicians, Department of Child Services, etc. to process referrals.


10. Monitor supply inventory, complete purchase and supply orders; maintain emergency outage forms, as needed.


11. Participate in supervision and educational activities, as assigned, to maintain and improve job-related skills.


12. Provide back-up support staff coverage at other Southwestern locations to maintain office coverage, as needed.


13. Provide evening secretarial coverage, as needed.


14. Other duties as assigned by Southwestern management

PHYSICAL REQUIREMENTS:

The physical demands listed on the physical demands checklist are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

WORKING CONDITIONS:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

MINIMUM QUALIFICATIONS:

• High school diploma or GED required. 


• Previous experience in a healthcare office setting highly preferred.


• Must be proficient in using a personal computer, multi-line phone system, and Microsoft Office Suite.


• Must display strong verbal and written communication skills, engaging interpersonal skills, good organizational and time management skills, and a positive, energetic attitude.


• Valid driver’s license and auto insurance that meets the State of Indiana minimum coverage requirements. 


• Must obtain and maintain de-escalation and crisis intervention training.

If you are interested in joining a fun, friendly, innovative team, apply today!

EOE/AA including Veterans and Disabled. Visit https://www.southwestern.org/diversity-inclusion to find out more about our DE&I initiatives.

If you are a person with a disability needing assistance with the application process, please call (812) 435-2057