Systems Administrator - Senior (Messaging and Collaboration) at Computer World Services (CWS)Corporation in Hampton, Virginia

Job Description:

Job Description

* A successful Messaging and Collaboration Senior Administrator candidate will have

o A solid understanding of exchange services management in a hybrid on-prem and cloud environment

o Experience with Mail Flow, Disaster Recovery, Managed Availability, Messaging Policies, Compliance, Configuring Reporting & Logging, Mailbox migrations both on prem and cloud, and a deep understanding of SMTP.

o The ability to provide Subject Matter Expertise (SME) support to all customers and provide recommendations for improvement.

o Ensure operational compliance of the systems that are managed

o The ability to develop team members at all levels and provide leadership and guidance

o Provide technical guidance and support to junior administrators

o Participation in candidate recruitment, interview, selection and on-boarding activities.

o Maintenance of data collection and reporting of performance activities in weekly and monthly activity reports.

o Experience with on-prem and cloud tools to include active directory, azure active directory, Cloud Exchange Admin Center (EAC), Microsoft Entra Identity, MFCMapi, MS Purview, M365 Defender, and PowerShell scripting and remedy ticketing system.

o A strong troubleshooting background with the ability to assist with troubleshooting complex problems and issues with little to no supervision.

* The ideal candidate will have

o Strong leadership and mentorship skills. 

o Strong leadership and mentorship skills. 

o Excellent written and verbal communication skills. 

o Outstanding troubleshooting skills for troubleshooting large enterprise networks.  

o Knowledge to apply DISA Security Technical Implementation Guides' (STIG) requirements

Key Tasks and Responsibilities From PWS/SOW

* Release of Electronically Stored Information (ESI) and Negligent Discharge of Classified Information (NDCI) information gathering and cleanup

* Managing user accounts in AD/Azure AD

* Managing Distribution lists and shared mailboxes

* Troubleshooting outlook and cloud mailbox issues

* Managing mailbox cloud licenses

* Provide troubleshooting and policy documentation to base customers

* Remedy Incident, Work Order, Task, and Change request resolution

* Operation, maintenance, and troubleshooting of O365 Cloud environment

* Working with Tier III and other Tier II support groups

* Working with Microsoft to troubleshoot system issues

* Ability to use Active Directory and Exchange tools for troubleshooting

* Using PowerShell cmdlets and scripts to manage Exchange

* Microsoft TEAMS support

* Blackberry BUEM support

* Support junior technicians and mentor them professionally

Education & Experience

* Requires a bachelor's degree or its equivalent, and 5+ years of related experience.

Certifications

* Required

o Security+, or other qualifying IAT II certification.

o Microsoft Certified: Azure Fundamentals, AZ-900, or ability to obtain within 90 days.

o Microsoft 365 Administrator, MS-102

* Desired

o Microsoft Azure Administrator, AZ-104

o MCSA or MCSE 2016 or newer

Security Clearance

* Desired

o Active Secret Clearance

* Required

o Applicants must have eligibility to obtain a Secret clearance.

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

* The primary shift for this position is Monday - Friday, 0700 - 1600; however, this is a 24/7/365 mission, and the ability to support Day, Swing, and Mid operations is required. If a temporary schedule change is required to support operations, you will be provided with as much notice as the situation allows.

* Certification requirements are subject to change at the government's direction. If this occurs you will have 120 days to become compliant.