Technology Support Specialist at Goodwill of Southwestern Pennsylvania in Pittsburgh, Pennsylvania

Job Description:

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”.

We offer a wide range of career opportunities ranging from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how.

POSITION SUMMARY:

As the Technology Support Specialist you would provide frontline information technology support to employees across all Goodwill locations, such as answering questions or resolving computer problems, managing requests or problem tickets, hardware/software installation, mobile device support, POS support, etc. in person, via telephone or electronically. Along with  sharing on-call duties with other department personnel to support business goals and objectives.

Duties include but are not limited to:

• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities, including help-desk requests and proper escalation as needed.


• Set up and inventory equipment for employee use, performing or ensuring proper installation or repair of operating systems and appropriate software.


• Answer user inquiries regarding computer software, hardware, networking and/or connectivity and resolve problems.


• Support mobile devices, digital phones, POS systems, desktop and laptop computers, printers, etc. installation and usage by installing and upgrading, as needed, software, hardware and related peripherals.

Travel Required: Yes, frequent travel will be required. 

Schedule: Monday - Friday (8:00am - 4:00pm) After hours and weekends when assigned or necessary.

External Hiring Range: $22.00 -22.88/year

QUALIFICATIONS:

• Trade School Degree AND 3 years' of experience with software, hardware, and/or systems installation and Level 1 technical support experience required. OR
  


• Associates' Degree AND 2 years' of experience with software, hardware, and/or systems installation and Level 1 technical support experience required.

REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS:

• Candidates are expected to provide current valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH) prior to first day of employment.  


• Must have a valid driver’s license and reliable transportation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Admin and Operations

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