Shower Door Coordinator at Oldcastle BuildingEnvelope Inc in Phoenix, Arizona

Job Description:

Job Summary
A Shower Door Coordinator is responsible for providing customer service and earning sales for
the shower door department. Coordinators must follow up with subcontractors to ensure that
bids are received. Coordinators also work with the Outside Sales teams to follow up on bids
and budgets to close the business.

Essential Duties and Responsibilities
The function of the Shower Door Coordinator is to interpret and understand shower door
quotes and provide detailed take-offs and estimates that incorporate all residential and
commercial shower applications. Coordinators will also process orders and act as project
managers on orders until the project is complete. Qualified candidates should have excellent
communication skills, verbal and written.

• Receiving and processing requests directly from customers (via telephone, fax, and
email) for price quotations, product availability, customer orders, material returns,
billing corrections, product information, order changes, and cancelations
• Quickly and professionally resolve customer complaints and problems
• Engage in specialty purchasing (when applicable)
• Coordinate delivery and/or pickup of customer orders
• Provide support to Outside Sales force
• Generate price quotations in a timely manner
• Responsible for adhering to policies of the customer financial services
• Maintain strong relationships with customers
• Sustain a working technical knowledge of all available products
• Perform other duties as assigned
• Regular and predictable attendance, the ability to safely perform tasks, and adherence
to all safety policies and procedures are essential functions on this job
• Provide ongoing feedback to the Inside Sales Manager on quotes and market activity
• Provide support to the outside sales team

Preferred Qualifications
- Must be a High School graduate or GED. College degree preferred.
- Must have 10-key data entry skills
- Must be proficient on a computer using Microsoft Office Programs (especially Excel)
- Fabrication Dept experience a plus
- Geometry experience a plus
- Must have at least 3 years of Customer Service experience in a fast-paced
manufacturing environment
- Must have good communication skills
- Professional demeanor both on the phone and in person; excellent written and verbal
communication skills
- Must have the ability to work as part of a team
- Must have the ability to work under pressure in an organized and timely manner
- Clean safety record
- Must be observant and detail-oriented

Skills and Capabilities
• Experience in a position that deals directly with customers (front-line)
• Previous sales/customer service experience in the building materials industry,
specifically doors, frames, and hardware
• Ability to learn computer software estimating programs to prepare estimates
• Strong math skills, especially with fractions and decimals as a unit of measure
• Organized, self-starter with the ability to multi-task numerous projects, phones, and
work with minimal supervision
• Must be able to communicate effectively & conduct themselves professionally;
excellent written & verbal communication skills
• Ability to learn custom door hardware applications and pricing
• Ability to develop and maintain effective customer relationships

**Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job**

Work Today, Get Paid Tomorrow

Oldcastle BuildingEnvelope has partnered with DailyPay to offer you the ability to access your earnings before your next paycheck based on current hours worked.  You can transfer your earnings instantly for $2.99 per transaction or the next day for $1.99.  Certain terms and conditions apply.

What OBE Offers You

• Highly competitive base pay


• Comprehensive medical, dental, and disability benefits programs


• Group retirement savings program


• Health and wellness programs


• A culture that values opportunity for growth, development, and internal promotion

About OBE

OBE has a long and proud heritage.  We are a collection of family businesses, regional companies, and large enterprises that together form the OBE family.  OBE operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile, and it will be sent to the hiring manager.  Our system allows you to view and track your status 24 hours a day.  Thank you for your interest!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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