At Silver Healthcare (SHC), we owe our success to the efficiency of organizational processes. To help maintain and grow this standard, we're seeking an experienced Clinic Practice Manager to oversee daily activities of four sites as well as our Urgent Care. The ideal candidate will have a sharp business mind and proven success in managing multiple departments for maximum productivity. This person will be highly skilled in human resources, finance, and IT management, and be able to develop and maintain an environment of trust, diversity, and inclusion within the SHC team.
Essential Duties & Responsibilities:
Staffing and Leadership
Develops, recommends, implements and maintains an overall organizational structure, systems, and staffing plan to effectively accomplish the goals and objectives of the clinic(s); ensuring timely and resource-efficient responses to clinic needs.
Responsible for ensuring that the clinics are staffed with highly productive and professional staff. This includes and is not limited to overseeing onboarding, training, managing performance, scheduling, supporting the development of a positive culture, monitoring productivity, and managing complaints or problems.
Directly oversee the supervisory team to ensure they are effectively leading their teams of support staff. Work in tandem with department supervisors to guarantee that all practice operations run smoothly.
Maintains functional knowledge of support staff responsibilities and coordinates with CMO to assure maximum effectiveness of all practitioners.
Initiates coaching, disciplinary action, and performance improvement planning utilizing direct and open communication, to address violations of policy and/or poor behavior or performance.
Leadership role in planning and running all staff and practitioner meetings. Assure proper attendance and participation of staff and practitioners. Partner with cross-functional teams to improve proprietary tools and systems.
Operations and Finance
Develop, implement, and monitor adherence to written protocols/policies and procedures pertaining to clinic operations for each clinic in compliance with regulatory agencies.
Manages all aspects of clinic operations while controlling labor costs and clinic expenses.
Oversee materials management, ordering medications, equipment and other materials needed for the smooth operation of all SHC clinics.
Analyzes reports, prepares summary, and develops plans for improvement of financial results, clinic productivity and operational benchmarks, executing change as appropriate.
Oversees all supporting vendor contracts and participates in negotiating new ones as necessary.
Other duties as assigned.
Education, Experience and Qualifications:
Knowledge of Urgent Care and Primary Care clinic operations and previous leadership experience in healthcare.
Working knowledge of management software programs, including Teams, Slack, Microsoft, Google Spreadsheets, Paylocity Payroll.
Ability to handle multiple and disparate issues simultaneously.
Understanding of Value Based Care through the ACO REACH initiatives.
Knowledge and skills in Change Management.
Interpersonal Skills:
Oral communication- Speaks clearly and persuasively in positive or negative situations; listens to others without interrupting and gets clarification when needed; responds well to questions
Written communication- Writes clearly and informatively; edits work for spelling and grammar
Teamwork- Willing to assist others when needed
Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status and position.
Problem-Solving- Identifies and resolves problems in a timely manner; develops alternative solutions, maintains composure and a professional manner even when dealing with difficult situations
Commitment to Company Standards: Follows company procedures: demonstrates ethical behavior in all business dealings
Physical & Mental Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The Company will provide reasonable accommodations to permit individuals with qualified disabilities to perform the essential functions of the position as may be required by law.
Reasoning & Mental Abilities:Uses critical thinking skills to interpret information furnished in written, verbal or schedule form. Makes sound decisions and sets goals based on available information and evaluates situations and requirements to plan and adjust work accordingly.
Projects accurate future occurrences based on current or historic data. Must be able to work independently and without direct supervision; able to make decisions about the severity of variable situations and evaluate the most appropriate response; able to make appropriate decisions related to customer requests.
Work Environment & Exposures: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The Company will provide reasonable accommodations to permit individuals with qualified disabilities to perform the essential functions of the position as may be required by law. The noise level is quiet to low.