Service Desk Analyst at Kforce Inc in Washington, Washington DC

Job Description:

RESPONSIBILITIES:

Kforce has a client that is seeking a Service Desk Analyst in Washington, DC.

Responsibilities:

• Service Desk Analyst will provide exceptional technical support and customer service and provide measurable results that demonstrate quality customer care and support


• Multi-task, prioritize, and organize all tickets, calls, and emails


• Utilize an incident management system for IMAC, Incident, Asset and Problem Management


• Responsible for creating, managing, troubleshooting, documenting and resolving/fulfilling incidents/requests in a timely manner


• Meet or exceed all agreed upon Service Level Agreements


• Provide periodic status updates to customers and properly document incidents


• Support end-user standard workstation & laptop operating systems and software packages including but not limited to: All aspects of Windows 10 and O365/M365; Install/uninstall, troubleshoot, service, and maintain approved software; Support end-user server-based software consisting of COTS and in-house titles


• Support audio-visual equipment for use in meetings, conferences, teleconferences and other gatherings


• As a Service Desk Analyst, you will support mobile and landline telecommunication accounts, systems and hardware


• Record and/or maintain Company tracked assets to ensure record accuracy and accountability


• Share knowledge by creating and maintaining procedural documents and technical instructions in the Service Desk team site


• Adhere to company and team-specific policies and procedures

REQUIREMENTS:

• Bachelor's degree in Information Technology or a related field, or equivalent experience


• Minimum of 5+ years of relevant experience


• Experience with ServiceNow, SCCM, InTune, Office 365 and Azure AD a plus


• Strong customer service skills


• Detail-oriented, results-driven and process-oriented


• Outstanding reasoning capabilities & strong analytical skills


• Professional and effective verbal and written communication skills


• Must be able to work the 8:00 am to 5:00 pm shift

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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