Social Care Advocate at Best Buy Health in Reno, Nevada

Job Description:

<div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">As the Social Care Advocate, you will play a critical role in our mission of enriching people's lives through technology and help customers manage their health and wellbeing needs while providing social support, health education and community resources. The Advocates use empathy and compassion to support customer needs, helping them address Social Determinants of Health and make lifestyle changes to improve their well-being.<br><br>This role is remote eligible, which means you would work virtually from home or another US based non-Best Buy Health location. <br><br>This role will work 9:00am - 5:30pm PST, Monday - Friday<br><br><b>What you'll do</b></span></span></div><ul><li style="margin-bottom:13px; margin-left:8px"><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:115%"><span style="line-height:115%">Following established call flows, perform various telephonic outreach efforts to customers regarding health and wellness education to include chronic disease management. </span></span></span></span></div></li><li style="margin-bottom:13px; margin-left:8px"><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:115%"><span style="line-height:115%">Obtain relevant history through assessment of customer's health and well-being needs in order to maximize medical, social, and mental health improvements. </span></span></span></span></div></li><li style="margin-bottom:13px; margin-left:8px"><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:115%"><span style="line-height:115%">Create Care Plans, identify strategies, provide education and assess interventions.</span></span></span></span></div></li><li style="margin-bottom:13px; margin-left:8px"><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:115%"><span style="line-height:115%">Provide assistance to customers in gaining access to care, educate them on their available resources and benefits, and encourage health and wellness lifestyle changes.</span></span></span></span></div></li><li style="margin-bottom:13px; margin-left:8px"><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:115%"><span style="line-height:115%">Obtain and maintain Certified Health Coaching credentials. </span></span></span></span></div></li></ul><div><br><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><b>Basic qualifications</b></span></span></div><ul><li style="margin-bottom:13px; margin-left:8px"><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:115%"><span style="line-height:115%"><span style="color:black">Bachelor's degree (or higher) in Social Work required </span></span></span></span></span></div></li><li style="margin-bottom:13px; margin-left:8px"><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:115%"><span style="line-height:115%"><span style="color:black">Social work license at a Bachelor's or Master's level required </span></span></span></span></span></div></li></ul><div><br><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><b>Preferred qualifications</b></span></span></div><ul><li style="margin-bottom:13px; margin-left:8px"><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:115%"><span style="line-height:115%"><span style="color:black">Master's degree in Social Work </span></span></span></span></span></div></li><li style="margin-bottom:13px; margin-left:8px"><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:115%"><span style="line-height:115%"><span style="color:black">Experience working in hospitals, senior living industry, elderly services, or comparable experience </span></span></span></span></span></div></li><li style="margin-bottom:13px; margin-left:8px"><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:115%"><span style="line-height:115%"><span style="color:black">Virtual or telephonic social work experience </span></span></span></span></span></div></li><li style="margin-bottom:13px; margin-left:8px"><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:115%"><span style="line-height:115%"><span style="color:black">Experience researching and providing community resources </span></span></span></span></span></div></li><li style="margin-bottom:13px; margin-left:8px"><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:115%"><span style="line-height:115%"><span style="color:black">Experience in providing care plans and case management </span></span></span></span></span></div></li></ul><div><br><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:107%"><b><span style="line-height:107%">What's in it for you</span></b></span><br><br><span style="line-height:107%"><span style="line-height:107%">We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.</span></span><br><br>Our benefits include:</span></span></div><ul><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Competitive pay</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Generous employee discount</span></span></div></li><li><div><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;">Physical and mental well-being support</span></span></div></li></ul><div><br><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><b>About us</b><br><br><span style="background:white"><span style="color:#1d252c">Best Buy Health aims to enrich lives through technology and meaningful connections. We do that by focusing on consumer health products that help people live healthier lives, device-based emergency response services for the active aging population and virtual care offerings that help connect patients to physicians.</span></span></span></span></div><br>Best Buy Health is an Affirmative Action and Equal Opportunity Employer dedicated to creating an inclusive environment that values the diversity of our employees and does not discriminate against any employee or applicant. We are committed to equal employment opportunity for all applicants and employees, without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law. Learn more about our Affirmative Action Policy Statement <a href="https://sn.bestbuy.com/myhr?id=kb_article&sysparm_article=KB0207591" target="_blank">HERE</a>.<br><br><strong>Reasonable Accommodation</strong><br><br>Best Buy Health will make reasonable accommodations for employees and applicants for their religious beliefs and practices, mental or physical disabilities, and pregnancy, childbirth and related conditions. If you need a reasonable accommodation in the application process - to access job postings, to apply for a job, for a job interview, for pre-employment testing or with the onboarding process - please contact Talent Acquisition at talent.acquisition@bestbuy.com.<br><br>To learn more about, view the "Know Your Rights" poster and Pay Transparency Nondiscrimination Provision <a href="https://sn.bestbuy.com/myhr?id=kb_article&sysparm_article=KB0207598" target="_blank">HERE</a>.PandoLogic. Keywords: Health Advocate, Location: Reno, NV - 89521