Requisition ID: 60800 Title: Redspot Technology Specialist II Division: Arthrex, Inc. (US01) Location: Ft Myers, FL
Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking a Software Technology Specialist who works directly with the IT and Sales departments within Arthrex. The Software Technology Specialist serves a wide range of functions in support of the Redspot Software Support Team. Excellent communications (in both English & French) and analytical skills, strong technical project management skills will be essential for this position. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.
We would like for this role to sit with us in a Mountain, Central or Eastern time zone Remotely. The hours for the position will be Monday through Friday, 10:00 am - 7:00 pm. EST
Redspot Main Objective:
The Redspot Technology Specialist serves a wide range of functions in support of the Redspot Support Team. These functions include, but are not limited to, the duties and responsibilities outlined below.
Essential Duties and Responsibilities:
Serve as first-line support to internal and external users of the Redspot software.
Serve as first-line support to internal and external users of Okta.
Consistently provide superior customer service to Arthrex agency users and Arthrex corporate teams via email, telephone, and face-to-face interaction.
Answer questions and research problems thoroughly to provide accurate resolutions.
Assist with onboarding and offboarding of users on the system.
Work collaboratively with Arthrex corporate teams to provide an excellent user experience.
Establish strong business relationships and connections with agency and corporate customers.
Additional Duties & Responsibilities
Diagnose software problems thoroughly and escalate bugs and critical issues as necessary.
Assist the software development team on escalated issues.
Provide training to end-users.
Effectively teach the software via web screensharing, emailing, telephoning, and stand-up presentations.
Assist with the software quality assurance process, checking for errors or issues that may be problematic to the users.
Specialized Skills
Two or more years of software support or relevant domain experience is required. Domain experience includes but is not limited to functioning as a user of the Redspot and Audit platforms.
Prior experience working in the medical device industry is preferred
Prior end-user training experience is preferred
Microsoft Excel knowledge is preferred
Excellent verbal and written communication skills are required
Ability to coordinate multiple projects and customer accounts at any given time is required
Superior follow-through on assigned tasks in terms of timeliness, communication, and accuracy is required
Ability to quickly adapt to changes in the software, process, and work is required
Ability to work independently in sometimes ambiguous circumstances is required
Prior experience working with field inventory software is preferred
Microsoft Excel knowledge is preferred
Knowledge of Arthrex agency inventory operations is preferred
Knowledge and familiarity with other Arthrex software applications (i.e., Salesforce, Business Portal, SAP, Okta) is preferred
Familiarity with Arthrex field operations policies and process is preferred
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.