IT Product Support Associate at Federal Reserve Bank (FRB) in New York, New York

Job Description:

Company

Federal Reserve Bank of New York

Provides support and maintenance for business applications and products used throughout the Bank and in close alignment with other functions. Delivers various services supporting the production environment including ongoing support, business continuity, vulnerability management, and deployment and implementation services.

Role Description

Enterprise Support (ES) in the Technology Group delivers technology services across the Bank and works with technology service providers within FRBNY, the Federal Reserve’s National IT and other external service providers to support the technical operations of internal business lines as well as The U.S Treasury’s Bureau of the Fiscal Service and Office of Debt Management.   

The Treasury Automated Auctions Processing System (TAAPS) is the means by which primary dealers and other Depository Institutions purchase Treasury marketable securities (Bills, Notes and Bonds) at auction. In support of the Auction Process, the Treasury’s Office of Debt Management operates an analytical system called TDMS (Treasury Debt Management System) which is used to forecast US government expenses including existing debt obligations.  The FRBNY Technology Group ES Discount Window and Supervision team provides technical support for both TAAPS and TDMS, and works in close partnership with the FRBNY Markets Treasury Auction (TA) staff to execute Treasury auctions while acting as fiscal agent to the U.S Treasury. This position is focused on playing a key role in the Cloud migration effort for the TDMS application. We are seeking a motivated IT Support Associate to support the effort by participating in architectural discussions, engaging with our Treasury and National IT partners to define the Cloud operational support model, providing operational support requirements, and creating and executing the operational and non-functional testing activities related to the TDMS migration. The IT Support Associate will also be expected to work closely with the TDMS Product Owner and development team in this effort, and will need to engage with support teams for applications that interface with TDMS. This individual will also be expected to provide operational support for TAAPS and the current TDMS applications inclusive of their underlying infrastructure components.

You will report to the Application Support Manager.

Job Summary
Treasury Application Support and TDMS Cloud Migration

Core Responsibilities

• Represent TG ES Operations and attend all meetings inclusive of standups, Project Increment  planning, Agile scrum ceremonies, architectural design discussions, etc.


• Participate in knowledge transfer with current staff to learn the functionality of the TDMS application


• Report back to direct manager and team leader on the status of the TDMS migration effort and escalate any obstacles


• As part of post-mortem analysis, provide effective communication of the impact and root cause of the technical problem to the business.


• Participate in incident management events by troubleshooting issues, participating in business impact assessment, escalating to second level support, and working toward resolution


• Support SOX testing by providing and maintaining documentation and providing application walk-throughs when requested


• Provide support to the external user community by providing dealer hotline support for password resets and other access issues


• Support the product development life cycle (PDLC) for TAAPS, TDMS and Supervision applications by:
  
  
  • Participating in change review calls
  
  
  • Coordinate the deployment of application releases into the QA and Production environments
  
  
  • Performing non-functional tests to validate vendor product upgrades and patches
  
  
  
  


• Perform post deployment testing to validate the application’s readiness for use


• Coordinate with Product Owners, National IT and development staff to resolve issues discovered during non-functional testing


• Participate in third-party system reviews (i.e. Section 508 compliance, Security Assessment & Accreditation reviews, etc.)


• Maintain, enhance, and develop new documentation covering operational support procedures, troubleshooting guides, incident management plans and risk events


• Some weekend work (inclusive of Friday night, Saturday and/or Sunday) as needed in support of contingency tests, infrastructure enhancements, and application changes

Qualifications

• Bachelor’s degree in computer science or information systems related discipline preferred, or equivalent work experience (5+/- years of experience)


• Understanding and familiarity with the following technologies:

SQL and Oracle RDBMS

WebSphere

TCP/IP networking

Business Intelligence software

UNIX shell scripting

• Familiarity with Agile processes  and frameworks, Dev/Ops support model, and principles of CI/CD (Continuous Integration Continuous Deployment)       


• Working knowledge of DevOps and delivery tools like Gitlab


• Kubernetes (EKS) expertise


• Solid understanding of Infrastructure as a Service (IaaS)


• Knowledge of AWS IAM concepts and principles


• Practical understanding of infrastructure technologies - compute, network, storage


• Working knowledge of Docker containerization


• Proven experience with AWS cloud Platforms, PaaS, SaaS experience.


• Working knowledge and hands-on experience of VPC, AWS Transit VPC, Transit Gateway, Direct Connect methodologies.


• Knowledge of IP networking, VPN's, DNS, load balancing and firewalling.


• Demonstrate knowledge in AWS Cloud and Internet technologies, including TCP/IP, DNS, HTTP/HTTPS, Web architecture and design.


• Nice to have practical knowledge of coding practices (such as python, Java, Scala)


• AWS DevOps Certification Preferred

Touchstone Behaviors

Communicate Authentically - Empathetically engage one another with direct and transparent dialogue and listening. Actively discuss viewpoints with respect and compassion in a timely and candid manner, taking into account verbal and nonverbal cues. Ask questions, learn from each other, and share information widely to move the Bank's work forward.

Collaborate Inclusively - Inspire a diverse and inclusive environment that empowers others to contribute meaningfully. Intentionally bring a diverse set of people together to achieve positive business results.

Drive Progress - Grow and adapt to changing priorities in the Bank. Experiment with new concepts and take appropriate risk to drive innovation. Remain curious and action oriented, navigating through ambiguity and uncertainty to drive outcomes.

Develop Others - Equitably champion, mentor, and develop others to grow professionally. Demonstrate vulnerability and empathy to create a trusted environment.

Take Ownership - Establish an environment of action and excellence by holding self and others accountable to execute to the highest standard.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Information Technology

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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