The Zoetis Colleague Services Associate is responsible for performing general Human Resources related tasks in a shared service environment supporting multiple countries around the globe. Tasks are associated with one or more of the following functional areas: talent management, talent acquisition and onboarding, data administration and auditing, payroll and compensation / benefits administration and exit and absence management. S/he resolves and/or escalates colleague inquiries via multiple channels (live chat, phone, online inquiry tool) as well as supports and conducts transaction processing, and provides general customer service, as all while ensuring data quality.
Responsibilities
Resolves HR process and policy questions and colleague inquiries which are raised through multiple communication channels, escalating where appropriate
Helps to build and leverages knowledge management solutions to complete inquiries and transactions
Acts as subject matter expert for a defined functional area(s), identifies improvement opportunities and develops and implements solutions
Works to meet expected service levels and business performance goals
Documents all cases in case management application and follows up as needed
Provides support to managers and colleagues who are processing HR transactions in Workday (Zoetis HR Information System) via self-service and process HR transactions as needed
Ensures consistent application of HR policies and state, federal, and / or country laws and practices
Generates and contributes ideas to improve processes or performance on a continuous basis
Demonstrates empathy to the colleague's situation and speaks in a manner / tone the colleague can understand and relate with
Takes full accountability for ensuring a timely and quality resolution for all inquiries and issues
Supports change programs and initiatives
Develops understanding of ZCS operations and the Zoetis organization
Supports colleague engagement and cultural programs and initiatives
Performs special projects and related duties, as assigned
Manages annual summer intern program for the U.S., engaging and following up with internal stakeholders
Assists with contingent worker onboarding in Zoetis HR Information System
Manages the auto deduction process related to some of the Zoetis US Sales employees
Oversees the overall quality and integrity of HR data across Workday HRIS and develops tools to audit data quality
Determines ways to improve reporting capabilities and different business processes within Workday and participates in implementation.
Knowledge, Skills, Ability Requirements
Knowledge of HR functions, processes, and operations, including talent management and talent acquisition, data administration, and/or compensation / benefits administration preferred
Ability to accurately collect information and ask probing questions in order to understand and assess the colleagues' needs and situation
Strong verbal and written communication skills
Strong customer service skills including ability to diffuse challenging situations
Ability to prioritize workload and provide timely follow-up and resolution
Skilled in conducting research and using existing knowledge to resolve inquiries
Ability to exercise independent judgment, identify continuous improvement opportunities and develop and implement solutions
Ability to work effectively in a fast-paced, self-directed team-based environment subject to changing priorities and short deadlines
Ability to maintain confidentiality as appropriate
Strong attention to detail and analytical skills
Possesses problem solving skills
Skilled in developing professional relationships with colleagues, supervisors, and peers
HR Information Systems experience preferred, Workday a plus
Proficient in Microsoft Office software required
Experience managing HR projects is strongly preferred
Qualifications
Bachelor's Degree required
3+ years of relevant experience required; preferably multi-national/global
Full time
Regular
Colleague
Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.
Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.