Posted in General Business 19 days ago.
Type: Full-Time
Requisition #: 19514
Functional Area: Client Service; Client Implementation; Executive; Leadership; Transportation Safety
Employment Type: Full-Time
Work Options: In Office at Location Specified Above #LI-Onsite
Work Hours: Standard Work Hours
Position Summary
The Vice President of Client Service is responsible for the delivery of the suite of services under the Managed Services business unit, implementing strategies that enhance the customer experience, drive customer satisfaction, and ensure customer retention. The Vice President of Client Service is tasked with providing strategic direction, managing a team of Implementation and Compliance Advisors, and collaborating with cross-functional stakeholders to ensure best-in-class service is consistently delivered. This role will lead six direct reports and 162 client service indirect reports.
This position operates at a strategic level, focusing on the long-term plans and strategic priorities that allow Managed Services to scale and adapt to the competitive landscape while providing the expected profitability to J. J. Keller. This is an onsite leadership role that requires you to reside near our corporate campus in Neenah, WI. Relocation assistance would be provided for the right candidate.
Job Responsibilities
Qualifications
Education & Experience:
Physical Requirements
Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to customer sites and/or industry and training events may also be required, depending on assignment.
We Protect People & The Businesses They Run™
Every associate atJ. J. Kellermakes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.
J. J. Keller History: November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business - from our founding as a one -man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run.
J. J. Keller Career Stories : Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller.
J. J. Keller Earns 7th Great Place to Work Certification™: Click HERE to find out what makes J. J. Keller great.
J. J. Keller Certified as a Top 100 Most Loved Workplace® in America: Click HERE to find out why our associates LOVE working at J. J. Keller.
2023 Top Company for Women to Work for in Transportation: Click HERE to learn more about this prestigious recognition.
If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.
Professional Referral Program: Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through ourProfessional Referral Programand you will earn acash paymentif your referral is hired.
J. J. Keller & Associates, Inc. isan Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Nearest Major Market: Oshkosh
Nearest Secondary Market: Appleton
Job Segment: Executive, VP, Compliance, Engineer, Customer Service, Management, Legal, Engineering
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