Restaurant & Banquets Supervisor at Sonesta Hotels International Corporation in Denver, Colorado

Job Description:

Job Description Summary

The Restaurant & Banquets Supervisor (RBS) will help run the daily functions for all restaurant and banquet functions. This includes assisting the Restaurant & Banquets Manager in day-to-day duties of maintaining and maximizing the business in the restaurant and through banquets service. This position will help with departmental projects like inventory, training, and customer service.

Job Description

Position Title: Restaurant & Banquets Supervisor

Location: Sonesta Denver (Downtown)

Department: Food & Beverage

Reports To: Restaurant & Banquets Manager

Type: Non-Exempt (Hourly)

Pay Range: $21.00 to $23.00 per hour

Application Deadline: September 7th, 2024

Job Description Summary

The Restaurant & Banquets Supervisor (RBS) will help run the daily functions for all restaurant and banquet functions. This includes assisting the Restaurant & Banquets Manager in day-to-day duties of maintaining and maximizing the business in the restaurant and through banquets service. This position will help with departmental projects like inventory, training, and customer service.

Job Description

Responsibilities

• Serve menu items to guests in a prompt and courteous manner and according to the banquet event order, time the service of courses to correspond with the dining pace of the guests.

• Perform pre-and post-shift side-work: set-up, condiments, etc.

• Clear and clean tables in a prompt and efficient manner. Remove trays of dirty dishes, silverware and glassware to kitchen for cleaning.

• Respond to guest inquiries and special requests promptly and professionally to ensure guest satisfaction, notify supervisor of guest complaints or unusual situations.

• Properly store all reusable goods.

• Perform other duties as assigned which may include assisting with set-up and break down of function space, and plating of meals.

• Coordinate daily Front of the House operations and coordinate with communication for Back of House.

• Deliver superior service and maximize customer satisfaction.

• Respond efficiently and accurately to customer complaints.

• Organize and supervise shifts in accordance with scheduling and maintaining payroll.

• Appraise staff performance and provide feedback to improve service standards.

• Estimate future needs for goods, kitchen utensils and cleaning products.

• Ensure compliance with sanitation and safety regulations.

• Control operational costs and identify measures to cut waste.

• Promote the brand in the local community through word-of-mouth and restaurant/banquet events.

• Train new and current employees on proper customer service practices to establish a guest focused experience.

• Implement policies and protocols that will maintain future restaurant and banquet operations.

• Other duties as assigned.

Qualifications

• Minimum one year experience in Hospitality, Banquets, or Restaurant Management

• High School diploma or equivalent required.

• Proven customer service experience in a supervisory role.

• Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and staff members.

• Familiarity with restaurant management software; Silverware experience preferred.

• Strong leadership, motivational and people skills

• Reading and writing skills are utilized when compiling department records, guest registration and reservation information.

• Ability to speak, read, and write fluent English; other languages beneficial.

• Professional verbal and written communication skills.

• Mathematical skills, including basic math, percentages, and variances preferred.

• Frequently standing up, bending, climbing, kneeling, and moving about the facility.

• Carrying, lifting or pulling items weighing up to 50 pounds.

• Frequently handling objects and equipment.

• Standing for extended periods of time.

• May be required to obtain a TIPS certification.

• Maybe required to work mornings, evening, weekends, and holidays.

Additional Job Description

Pay Range: $21.00 - $23.00. Base pay offer may vary on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.

Application Deadline : This job posting will be closed on September 7th, 2024.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance

• Health Savings Account with Company Match

• 401(k) Retirement Plan with Company Match

• Paid Vacation and Sick Days

• Sonesta Hotel Discounts

• Educational Assistance

• Paid Parental Leave

• Company Paid Life Insurance

• Company Paid Short Term and Long Term Disability Insurance

• Various Employee Perks and Discounts

Go Beyond @SonestaHotels WHO WE ARE

We are an organization made up of people, thoughts and ideas - all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality .

We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Additional Job Information/Anticipated

Pay Range

Pay Range: $21.00 - $23.00. Base pay offer may vary on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.

Application Deadline : This job posting will be closed on September 7th, 2024.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance


• Health Savings Account with Company Match


• 401(k) Retirement Plan with Company Match


• Paid Vacation and Sick Days


• Sonesta Hotel Discounts


• Educational Assistance


• Paid Parental Leave


• Company Paid Life Insurance


• Company Paid Short Term and Long Term Disability Insurance


• Various Employee Perks and Discounts


• Hospital Indemnity


• Critical Illness Insurance


• Accident Insurance

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.