Customer Service Representative at Roth Staffing Companies in Woburn, Massachusetts

Job Description:

Are you ready to take your career to the next level with a role that combines your passion for customer service with the dynamic world of HVAC? Join our client's team in Woburn, MA, where your dedication will be rewarded with a supportive work environment, competitive pay, and opportunities for growth.



Why You'll Love This Role:

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  Impactful Work: Be the face of a leading HVAC company, ensuring customers receive the exceptional service they deserve. Your contributions will directly impact customer satisfaction and company success.


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  Competitive Compensation: Earn $24.00-$25.00 per hour, with additional earnings from on-call rotations, paid at time and a half for overtime. Plus, enjoy a $150.00 bonus simply for being on-call, even if you don't get called in!


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  Steady Schedule with Flexibility: Work Monday through Friday, 9am-6pm, with a manageable monthly Saturday rotation. Plus, benefit from an on-call schedule that provides both stability and extra income.


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  Growth Opportunities: This direct hire position offers you the chance to build a long-term career in the HVAC industry, with ongoing training and development opportunities.

Your Day-to-Day:

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  Customer Interaction: Greet and assist customers at our service location, over the phone, and via email, ensuring a seamless and positive experience.


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  Service Coordination: Schedule and coordinate service appointments with efficiency, ensuring timely delivery of our expert services.


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  Problem Solving: Address and resolve customer concerns with professionalism, escalating issues when necessary to maintain high satisfaction levels.


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  Transaction Management: Process orders, handle billing inquiries, and ensure all customer interactions are accurately recorded.

What We're Looking For:

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  Experience & Education: High school diploma or equivalent; further education or training in HVAC or customer service is a plus.


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  Skill Set: Strong communication and interpersonal skills, coupled with problem-solving abilities and attention to detail. Proficiency with Microsoft Office and customer service management systems is essential.


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  Industry Experience: Previous experience in a customer service role, especially within the HVAC industry, will set you up for success.

Ready to Make a Difference?



If you're passionate about customer service and eager to grow within the HVAC industry, we'd love to hear from you! Send your resume , direct message me, or give us a call at 603.577.9960. Don't miss this chance to join a dynamic team where your skills will be valued and your career will thrive!


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions. Apply Now