Assistant General Manager at The Forest Cincinnati LLC in Gibsonburg, Ohio

Job Description:

The Forests mission is to improve quality of life through safe and easy access to cannabis by providing consistent, high-quality product through innovation, vertical integration and aggressive regulatory reform. We aim to create a new standard in the cannabis industry for quality, care, innovation, and education while still maintaining a focus and conscious understanding of how our decisions within the role effect the social and environmental impact in our community and for our patients. Were committed to a research-driven, patient-centric approach in all that we do, and we will work to have a lasting positive impact in our community.

Our Core Values include:
One Team - Were all in this together
Growth - Pride in growing our teams, footprint, patient base and ourselves
Empathy - Compassion for our people and patients leads to success
Accountability - Do what we say we will do and stand behind our actions

Position Summary:
The Assistant General Manager will assist the General Manager in overseeing the day-to-day operations of the dispensary and ensuring compliance with all program regulations. The Assistant General Manager at The Forest Dispensary is pivotal in supporting our dispensary operations to achieve excellence. This role involves a blend of leadership, management, and hands-on responsibilities aimed at promoting operational efficiency and ensuring compliance with regulatory standards.
Essential Job Functions:
In the absence of the General Manager, will be the primary person responsible for all activities in the dispensary
Assist in recruiting, training, and managing the performance of staff, including MODs (Managers on Duty) and Dispensary Pros.
Oversee and optimize inventory and labor controls to ensure operational excellence.
Maintain consistency in marketing efforts and in-store displays as per brand and DCC guidelines.
Support the achievement of store objectives, including sales estimates and revenue projections.
Ensure full compliance with company policies and industry regulations at our location.
Maintain the highest standards of safety and cleanliness in accordance with company and industry expectations.
Contribute to budget management and ensure financial activities are within allocated budgets.
Monitor and report on the locations profit and loss (P&L), managing payroll and overhead costs effectively.
Troubleshoot operational issues, reporting significant matters to the General Manager.
Uphold exceptional levels of customer service consistently.
Develop proficiency in all General Manager responsibilities and assist as needed.
Provide recommendations for operational improvements to the General Manager.
Provide support to the Dispensary Manager, as requested, to ensure daily operations of the dispensary run smoothly, properly, and in compliance with applicable laws and regulations
Is responsible for accurate transaction reporting to Metrc
Responsible for maintaining an accurate inventory of all cannabis and non-cannabis products
Maintain patient confidentiality in accordance with HIPAA
Other duties as assigned by your supervisor

Qualifications:
Must be at least 21 years of age
Must have a high school diploma, or the equivalent
Must be able to pass all background check requirements and obtain licensing
Retail or hospitality experience, preferred
Must be able to work opening, closing, weekends, and holidays
Must be able to perform the essential functions of the job with or without an accommodation
Must be able to read, write, speak, and understand the English language

Knowledge, Skills, and Abilities:
This section outlines the knowledge, skills, and abilities necessary for the Assistant General Manager to be successful in their role. It is not intended to be an all-inclusive list.
Knowledge of principles and processes for providing customers and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Knowledge of principles and methods for showing, promoting, and selling products or services and sales control systems
Excellent verbal and written communication skills; active listening skills
Excellent customer service skills with the ability to maintain composure during stressful situations
Ability to maintain a positive and enthusiastic attitude
Ability to understand laws and regulations to maintain compliance
Must have good computer skills with the ability to learn new software and programs quickly
Microsoft Excel, PowerPoint, and Word Knowledge