Systems and Software Support Engineer at Kforce Inc in Golden, Colorado

Job Description:

RESPONSIBILITIES:

Kforce has a client in Golden, CO that is seeking a Systems and Software Support Engineer who can help with technical support and service for university technology such as software, computer hardware, telephones, classroom and meeting space audiovisual systems (A/V), and deployed network equipment like wireless access points. We anticipate the start date to be Sept 16th, or the week after. The engagement will be 40 hours a week, Monday-Friday, for 14 weeks in Golden with a possibility for extension.

Responsibilities:

• Provides technical support and installation for university technology such as applications, services, software, computers, telephones, classroom and meeting space audiovisual systems (A/V), and deployed network equipment like wireless access points


• Provides a broad range of professional IT consultation and support services to academic and research faculty, administrators, operational staff, and students


• Employ specialized knowledge to assess and troubleshoot problems that clients are

experiencing with their computers, peripheral devices, network connections, operating systems, and software applications

• Research issues as necessary and devise and implement solutions; Educate customers about the rationale and operating requirements behind best practices, security practices, policies, and procedures


• Provide technical support that includes computer hardware and software, operating systems, telephones, network devices, and printers either remotely via remote control software or by conducting deskside visits

REQUIREMENTS:

• 4+ years of experience in an IT service and support role


• Excellent customer service skills


• Ability to perform analysis, design, and problem solving in a complex environment


• An understanding of computer operating systems, programming concepts, data structures, diagnostic techniques, software engineering, networking, and communication methods


• Working knowledge of Google Apps, Microsoft Office 365, MS Teams, Zoom, and


• ther standard applications


• Demonstrate a desire to support a variety of users with technology


• Knowlege with a variety of operating systems: Windows, macOS, Linux, iOS, ChromeOS, and Android


• Familiarity with use and support of web conferencing platforms


• Basic understanding of audiovisual technologies including video conferencing, live lecture capture, control systems with touch panel user interfaces, digital signage, security cameras, and networked A/V


• Possess knowledge of procedures for installing, configuring, upgrading, troubleshooting, and repairing hardware and peripherals


• Possess knowledge of networking and data communications fundamentals


• Understanding of complex networked environments utilizing centralized storage, physically distributed resources, authorization and authentication mechanisms, group policies, and advanced management


• Demonstrate skill in instructing users on new or upgraded computer applications and hardware

Preferred:

• Certified Technology Specialist (CTS) certificate is desirable


• Higher education experience


• Demonstrated experience providing one-on-one support in a teaching and learning

environment

• Proficiency in responding to and managing support requests within a dedicated institutional system


• Technical competence in one or more programming languages for AMX, Crestron, and Extron

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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