Job Description:
Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001's culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets - our employees.
Company Overview:
Clear Spring Property and Casualty Group (CSPCG) is comprised of four insurance carriers (Clear Spring Property and Casualty Company, Clear Spring Casualty Insurance Company, Clear Spring American Insurance Company, and Clear Spring National Insurance Company), each rated A- (Excellent) by A.M. Best. CSPCG assists companies in protecting themselves from today's challenges through technology and innovation. CSPCG provides worker's compensation, general liability, and other coverages through strong agency relationships.
Clear Spring Property and Casualty Group is a subsidiary of Delaware Life Insurance Company and its parent company, Group 1001, a collective that empowers companies to create positive growth. Everything Group 1001 does is designed to help individuals and communities thrive. Our insurance and annuities make financial products easy to understand and accessible to all. Our online investing platform gives individuals control over their savings and their futures. Our technology and innovation help companies succeed. And our strategic partnerships bring people together through education and sports. Because we all have the power to grow better. Clear Spring's risk management solutions evolve with market needs, while traditional insurance companies struggle to keep up. Our data-driven approach and mastery of emerging technologies provide a deeper connection with customers by developing smarter, more adaptive ways to interact that address the needs of brokers and their policyholders.
We're confident that you'll love partnering with us.
Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals. All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.
Job Summary
The role of the Customer Service Coordinator is responsible for answering inbound telephone inquiries and responding in a professional manner to customers and agents regarding policies with Clear Spring Property and Casualty. This position will have access to on-line resources, systems, training materials, peers and various support teams. Clear Spring Property and Casualty is committed to providing a high level of customer service that meets our service level standards while resolving inquiries accurately from our policyholders, claimants, and third parties, as applicable. This position is customer focused: adapting to different customer styles, making sure that each caller's needs are fully understood and taking the appropriate action to meet and exceed the customer's expectations.
Main Accountabilities
- Accurately providing information to all incoming inquiries regarding policies
- Efficiently maneuvering through various computer systems and on-line resources in retrieving information while responding to customer inquiries
- Partners with our external business partners, when required, to resolve customer inquiries
- Effectively ensure that detailed electronic records are maintained by accurately documenting all actions taken.
- Meeting measurable department standards as they relate to call quality and efficiency measures as well as meeting teamwork, ownership, and professional development goals
- Efficiently utilizing all resources to ensure they are easily accessible when providing information to a client, or supporting a teammate, or manager
- Take ownership of customer issues by following requests through to completion and notifying appropriate personnel if problems exist.
- Display a positive attitude while adapting and being receptive to change
- Take initiative in developing skills by asking questions; investigating error sources to avoid future mistakes; making the best use of time between calls
- Excel in a culture that involves ongoing coaching and feedback from a variety of sources, to ensure the customer's needs are satisfied
- Ability to work well in a team environment, strong sense of professionalism and reliability
Qualifications
- Requires excellent written and verbal communication skills
- Strong commitment to customer service and quality required
- Ability to adhere to the work schedule of Monday - Friday from 9:45 AM - 6:15 PM
- 3 or more years of customer service experience preferred
- Customer service experience in Financial Services and/or insurance preferred
- Candidate must be detail oriented with strong organization and prioritization skills
- Proven decision-making skills and ability to multi-task required
- Effective analytical, problem-solving, and mathematical skills
- BA/BS degree preferred, or equivalent experience required
Benefits Highlights:
Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001's benefits package. Employees (and their families) are eligible to participate in the Company's comprehensive health, dental, and vision insurance plan options. Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability, and to enroll in the Company's Employee Assistance Program and other wellness initiatives. Employees may also participate in the Company's 401K plan, with matching contributions by the Company.
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