iBanker Specialist at FNBC Bank in Mountain Home, Arkansas

Job Description:

FNBC Bank (https://fnbc.us/) is a $800 million-asset community bank headquartered in Ash Flat, AR. Originally chartered in 1912 as the Bank of Ash Flat, FNBC now has 14 offices through North Central and Northeast Arkansas, and Southeast Missouri. After more than 100 years in business, FNBC demonstrates that a bank can be much greater than its balance sheet; it can be a powerful catalyst for community and individuals to pursue and achieve their highest aspirations. FNBC’s century-long legacy has been forged through diligence, passion, and execution. The result being an organization built by Community Bankers whose values are rooted in dependability, resourcefulness, honesty, and integrity. At its century mark, FNBC is passionate about creating value for its customers and its communities. Its culture is strong; its core is vital. It has a bold past and a bright future.

iBanker Specialist: 

Your attention to detail and supportive nature will shine as our part-time iBanker Specialist, where you will assist customers with various financial transactions through our Interactive Teller Machines (ITMs). As a highly focused and meticulous individual, you'll deliver top-notch service and guidance to customers, ensuring their needs are met efficiently and accurately. You will embrace the opportunity to build positive relationships with our valued clients, presenting them with tailored products and solutions to meet their financial goals. Join us at FNBC Bank as our part-time iBanker Specialist, where you'll find fulfillment in delivering repeatable, high-quality results while elevating our customers' banking journey.

 What you’ll do as the iBanker Specialist: 

• Assist customers with their needs through an on-screen and interactive video experience


• Process transactional requests while also providing guidance and education on products, services, and digital needs as requested


• Build and maintain positive working relationships with customers


• Maintain complete and up-to-date knowledge of the transaction functionality of the ITM


• Protect customer confidentiality and privacy in all interactions

What you’ll need to be our iBanker Specialist: 

• Availability to work afternoon/evening/Saturday hours


• Unselfish and approachable with a preference for detailed, skill-based work


• A patient, conscientious, relaxed, and cooperative team player 


• Accommodating and analytical, while producing highly precise and accurate work


• Basic computer and software skills, specifically the use of Microsoft Office Suite


• Excellent customer service skills


• Ability to multi-task, and handle high volume calls/lines on a regular basis


• Project a professional image, attitude, and appearance


• Ability to sit for long periods of time


• Minimum of 1 year of customer service experience

• Competitive salary commensurate with education and experience


• 401k retirement plan with 6% match


• Paid holidays consistent with the Federal Reserve bank schedule