Customer Service Representative at COLSON GROUP HOLDINGS, LLC in Jonesboro, Arkansas

Job Description:

Colson Group is the largest manufacturer of caster and wheel products in the world. The brands of Colson Group have been technological leaders in caster innovation for over 350 combined years. This drive has led to some of the most trusted, advanced, and highest-quality mobility solutions available in the world today. Colson Group's unique and proprietary global footprint provides available services and capabilities unmatched by any other manufacturer.

Colson Group is seeking a Customer Service Representative to join our growing team. The CSR position will be responsible for daily management of all customer inquiries, primarily focused on a territory with a set group of accounts. Primary daily tasks will include, but not be limited to: providing customers their order status, customer email inquiries, order changes, order checking, backup for ISRs, backup for phone coverage. Need to effectively and efficiently communicate with customers and the sales team regarding opportunities, orders, RMAs and other customer inquiries/issues.

Essential Job Functions

Communicate with customers concerning prices, special applications, returns, shipping dates, anticipated delays, and any additional customer needs. Call customers when necessary to advise shipments delay and/or information necessary to process orders. Make changes to or cancel orders/backorders and follow up on orders to ensure delivery by specified dates. Initiate orders for replacements parts and/or for correcting errors (shortages, wrong item shipped, etc.). Provide price & delivery estimates to customers. Immediate response to customers. High organization ability & regimen for follow up of open issues. Work within a territory as team member. Maintain customer master file. Handle customers in a professional manner. Obtain customer feedback information. Capability to Receive and enter phone/e-mail/fax orders. Identify new and better ways to improve efficiency & accuracy. Perform other related duties as required and assigned. Work as a team with team members at all locations. Abides by all established organizational policies, rules, and regulations. Performs other related duties and projects as assigned.