Support and Training Specialist I at University of Houston - Downtown in Houston, Texas

Job Description:

This position may be eligible for Hybrid Work, working remotely for up to two days per week after the initial 90 days of employment.

Hourly Rate: $20.68/hr. or higher, commensurate with experience and/or education 

JOB SUMMARY

The Support and Training Specialist I administers the Canvas LMS and provides support and training for faculty, staff, and students using Canvas and other online learning technologies provided by the University.

DUTIES 

• Provides support and guidance for faculty, students, and staff using Canvas, Zoom, online publishing software, Respondus LDB, and other technical tools by answering questions, troubleshooting issues, and carrying out requests


• Provides training and maintains training documentation for supported software


• Updates social media channels and assists with the monthly newsletter


• Tests and provides feedback on new technologies or updates to supported software


• Acquires and maintains up-to-date knowledge of all supported technologies as they change or are replaced; maintains an awareness of possible alternatives

MARGINAL DUTIES

• Performs all other duties as assigned

SUPERVISORY RESPONSIBILITIES 

Direct Reports: 

• None

Delegation of Work: 

• N/A

Supervision Given: 

• N/A

KNOWLEDGE, SKILLS, AND ABILITIES 

Knowledge: 

• Knowledge of the Canvas administrative control panel

Skills: 

• Strong technical and problem-solving skills and attention to detail


• Proficiency in Microsoft 365, including proficiency in MS Excel


• Excellent analytical skills; strong training skills


• Excellent verbal and written communication skills

Abilities:

• Ability to troubleshoot systems and develop solutions


• Ability to prioritize and organize


• Ability to provide training to adult learners


• Ability to edit webpages


• Ability to learn new technologies easily

WORK LOCATION AND PHYSICAL DEMANDS

Primary Work Location: 

• Works in some or all of the following environments during the working day: an office, lobby customer service island, reception area, classroom, training room, or auditorium

Physical Demands: 

• Work is performed in a typical, comfortable interior work environment that does not subject the employee to any unpleasant elements


• The individual has discretion in relation to walking, standing, etc., and has minimal exposure to physical risks


• Precise hand-eye coordination is required


• The ability to identify and distinguish colors is required. Must be able to move up to 20lbs

EEO/AA

Required Education:

• Associate degree or 60 hours of college coursework

Required Experience: 

• Minimum of one (1) year of experience in training, customer service, and support

License/Certification: 

• None required 

PREFERRED QUALIFICATIONS

• Bachelor's degree


• Prior experience in a customer service or technical support role, preferably in an educational or technology-related environment

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