Customer Service Representative at Delfield in Mount Pleasant, Michigan

Job Description:

JOB DESCRIPTION



If you have a "passion for people," and thrive in an environment where you can make a difference in the lives of employees, then you could be our Production Supervisor at Delfield-Mt. Pleasant facility.

Operating since 1949, The Delfield Company has a vision to continuously develop our best-in-class team, processes and products to strategically grow our brand, and deliver exceptional quality foodservice equipment to our customers. We attract talent and build careers. We empower you to grow with us. We recognize you and reward you. We win together as one team!

With support, the Customer Service Rep provides "Best in Class" service to customers utilizing their knowledge, skills and professionalism. This position requires customer service experience and the ability to learn and apply knowledge of the products represented to be clearly communicated to customers.



Qualifications




Major Accountability

• Provides support and issue resolution to ensure "best in class" customer service. Identifies and escalates unresolved customer concerns or operational issues to the Customer Service Manager.
• Responsible for territories and accounts as assigned, to enter, monitor and track customer orders.

Key Tasks and Responsibilities

• The Customer Service Rep will answer and address incoming calls and emails from customers and representatives.
• Analyzes customer service needs and refers to other service or technical departments for follow-up as needed.
• Uses a computerized system to gather information and confirm sales prompted by incoming calls or emails.
• Enters and tracks orders in our information/processing system.
• Communicate clearly with customers through telephone and email, including inquiries and complaints about products and services.
• Process debit/credit memos.
• Utilizes a computer application or database to record activities and research product information.
• Consistently operate in a manner that aligns to the Company Core Values.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.


Specialized Skills, Knowledge and Abilities - Include Certifications, Licenses and software and/or equipment used to perform the job

• Has the ability to multi-task and effectively communicate (written and verbal)
• Problem solving and analytical skills.
• Demonstrate attention to detail and sense of urgency to resolve any customer issues.
• Ability to work with and communicate effectively with all levels of the organization
• Ability to function with supervision in a fast-paced environment.
• Proficient in the use of Microsoft Office software including Outlook, Excel, Word, PowerPoint, and Teams.
• Able to lift 35 lbs., walk on the manufacturing floor, stand for extended periods of time, sit for extended periods of time, travel by air, or car.

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