Program Manager Membership/Health and Wellness - Emerson YMCA at GATEWAY REGION YMCA in Ferguson, Missouri

Job Description:

The Gateway Region YMCA is one of the leading nonprofit charitable organizations in the St. Louis metropolitan region, with a focus on nurturing the potential of every child and teen, improving health and well being, and supporting and serving our neighbors. For more than 170 years, the Y's mission has been to put Christian principles into practice through programs designed to build healthy spirits, minds and bodies for all. We do that by being the center of communities, serving more than 260,000 individuals annually through our 24 traditional branches located in St. Louis City, seven Missouri counties and six Illinois counties, as well as YMCA Trout Lodge and YMCA Camp Lakewood, the YMCA Community Development Branch, and our Washington University Campus Y Branch. We aspire to be a safe place by promoting diversity, equity, inclusion and belonging for all. We are a growing and exciting organization where you can flourish, and we would love for you to join us!

Support planning and coordination of a program and its activities.
Works with director to determine current needs for program.
Ensure implementation of policies and procedures.
Maintain budget and track expenditures/transactions.
Manage communication through media relations, social media, etc
Schedule and organize meetings/events and maintain agenda.
Support growth and program development.
Excellent interpersonal and oral communication skills.
Ensures programs and services meet community needs.
Promotes program and membership enrollment in interactions with existing and potential members.
Coordinates program registration, including logistics to support phone, walk-in and web registration.
Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
Ensures a level of service and engagement that fosters loyalty among those we serve.
Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff in a clear, concise way.
Coordinates with the business office as necessary on financial transactions.
Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances
Leads membership staff and volunteers effectively; recruits and hires diverse staff and volunteer teams; on boards and develops them for success.
Dependable, punctual, organized and creative.
Able to instruct clients and members in a noncompetitive, non-intimidating manner.
Energetic, enthusiastic and motivational.
A good physical example and role model for a fit and healthy lifestyle.
Professional manner and appearance.
Knowledge of human anatomy and kinesiology.
Ability to maintain a steady growth in program services with high percentage of returning participants.
Ability to oversee the administration of program services rendering purposeful and coordinated program.
Good public relations, sound financial conditions, and good equipment management.
Performs all other duties as assigned.

The YMCA Welcomes a Diverse Workforce
Equal Opportunity Employer M/F/D/V
The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.