IT Business Systems Intern (Problem Management) - Summer 2025 at Medline Industries, Inc. in LIBERTYVILLE, Illinois

Job Description:

Job Summary

With fifty years of consecutive growth, Medline has more than 25,000 employees worldwide and business in more than 90 countries. Recently named one of the nation’s "Best and Brightest Companies to Work for,” this position is based out of our Mundelein, IL office, a northern suburb of Chicago. To maintain this enviable position and continue our growth, we are looking for new talent, like you!

Medline offers a robust internship program that provides you with the ability to make a true impact. You will be able to take ownership on projects as well as get a feel for day to day work in your role. In addition to the project work, Medline will provide you with learning, networking, and social opportunities throughout the summer through intern specific trainings, lunch & learns with leadership, and fun events.

A Problem Management Intern at Medline will work focuses on identification and resolution of technology problems within IT systems. The Problem Analyst Associate will be responsible for the management of Problem investigations from start to finish by facilitating root cause investigations, postmortem, and managing the implementation of corrective and preventative measures.

Job Description

Examples of possible projects include:

• Implementation of new features in our ITSM (IT Service Management) Problem Module


• Create consolidated dashboards of open problem tickets in order to facilitate efficient problem management meetings and updates


• Analyze and suggest automation operations to allow more efficient handling of problem creation, problem updates, or problem resolutions.

Qualifications:

• Junior standing with a minimum 3.0 GPA preferred


• Background in Engineering, Computer Science, or Business Administration


• Strong leadership abilities and demonstrated analytical and problem solving skills


• Excellent organization, communication, data analysis and follow up skills


• Knowledge of SQL a plus


• Unrestricted permanent US work authorization

Benefits - Medline is committed to offering competitive benefits and a variety of choices to best meet the needs of you and your family. For employees scheduled to work at least 30 hours per week, this includes health and well-being, financial fitness, career development, paid time off and more. Employees scheduled to work less than 30 hours per week can participate in the 401(k) plan, access the Employee Assistance Program (EAP), Employee Resource Groups (ERG) and Medline Service Corps. For a more comprehensive list of our benefits, please click here.

Every day, we’re focused on building a more diverse and inclusive company, one that recognizes, values and respects the differences we all bring to the workplace. From doing what’s right to delivering business results, together, we’re better. Explore our Diversity, Equity and Inclusion page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

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