Job Description:

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Epiq is currently seeking a Senior Service Specialist to join our team. This role will be critical in helping ensure multiple areas of administrative duties are fulfilled to successfully deliver on our service commitments in a timely and effective manner. Administrative duties may include things like handling and distributing mail, copying, printing, hospitality, filing, or other services defined or outlined in Epiq’s service agreement with the client.

RESPONSIBILITIES

• Work closely with the client's staff to assist with all office services duties reporting to the onsite Epiq Supervisor


• Order and stock supplies as needed


• Perform basic mathematical calculations using a calculator/computer to accurately figure production time and labor time associated with any copy, print, scan, or production requests


• Follow established guidelines and procedures for receiving, documenting, organizing, and mailing out client packages (i.e., parcel deliveries, messenger services, etc.)


• Exhibit ability to take written or verbal instructions while taking notes to properly produce client project requests


• Accurately produce copy, print, and scan projects in accordance with verbal and written instructions


• Handle all hospitality tasks for conference room services, hoteling offices, and convenience kitchen areas


• Sort, scan, and distribute and meter U.S. mail (digital and physical) with knowledge of current postal rates


• Answer incoming telephone calls and forward to the appropriate person – backup front desk


• Take accurate and complete messages for those who are unavailable – backup front desk


• Promptly greet and announce visitors in a friendly and business-like manner – backup front desk


• Maintain a neat and organized reception desk and front lobby area


• Ensure accurate tracking, monitoring, and recording of all charges, overtime, logs, and entries throughout his/her shift


• Perform other administrative duties as requested

REQUIREMENTS

• High School Diploma or GED


• Minimum of 1-year work experience preferably as a Receptionist/Senior Service Specialist


• Previous experience in a client service field preferred


• Be personable, articulate, knowledgeable, and professional in presenting oneself in a professional   setting


• Ability to multitask with attention to detail


• Ability to handle complaints with professionalism, patience, and diplomacy


• Working knowledge of MS Word, Excel, and Outlook

The Compensation range for this role is 16.05 to 21.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.