Member Services/Credit Department Supervisor at CHELCO in DeFuniak Springs, Florida

Job Description:

Join our CHELCO Team as a Member Services/Credit Department Supervisor!

Are you a natural leader with a passion for customer service and financial solutions? We’re seeking a dynamic Member Services/Credit Department Supervisor to join our team and drive excellence in every member interaction. In this pivotal role, you’ll oversee a dedicated team, ensuring top-notch service while managing credit operations with precision and integrity. If you’re ready to make an impact, inspire your team, and lead with innovation in a fast-paced environment, this is the opportunity for you. Join us and be at the forefront of enhancing member experiences and financial wellbeing.

This Position:

CHELCO, a member-owned electric cooperative, is looking for a friendly, professional, & detail-oriented individual to supervise our area office Member Services Representatives, our Credit Representatives, and our Lead Pre-Pay Member Services Representative. As the Member Services/Credit Department Supervisor, you will play a crucial role in leading a team dedicated to delivering exceptional financial services to our members. Your primary focus will be overseeing daily operations within the credit department and our area offices while ensuring smooth processes and maintaining high standards of service. You will guide your team to success, driving efficiency and consistency while cultivating a positive and supportive environment. This role is ideal for someone who thrives in a leadership position and is eager to make a significant impact on both team performance and member satisfaction.

Member Services/Credit Department Supervisor Minimum Requirements: 

·         Position requires a high school diploma or equivalent and at least seven years related experience; or Associate’s Degree and five years related experience; or a Bachelor’s Degree and at least three years related experience.

• Our normal office hours are Monday to Friday, 7:30 a.m. to 4:00 p.m. The primary work location is our CHELCO Headquarters building, and remote work is not an option for this position. Travel within CHELCO’s service territory required.  Infrequent work outside of normal business hours may be required for training, meetings, storm response, etc. The position is non-exempt and reports to the Manager of Member Services.

Why Should You Apply? 

• Innovative Work Environment - Be part of a team that values creativity and innovation. Work with a strong, goal-oriented, experienced team.

• Growth Opportunities - Continuous learning and professional development are encouraged.

• Impactful Work - Your content will play a crucial role in our community engagement efforts.

• Supportive Team - Work with a passionate and collaborative group of professionals.

Our Cooperative:

Choctawhatchee Electric Cooperative, Inc. (CHELCO) is not like other utilities.  We are a not-for-profit cooperative, meaning we are owned solely by our members.  We are unlike investor-owned utilities because we do not have shareholders to answer to.  We listen to our members and appreciate their feedback to improve our business and better serve them, now and always.

We are an electric distribution cooperative employing more than 180 people and serving more than 64,000 accounts in Walton, Okaloosa, Holmes, and Santa Rosa counties in the panhandle of Florida. The cooperative owns and maintains over 4,600 miles of line, including those on Eglin Air Force Base. We have six area offices, including our DeFuniak Springs, Florida headquarters.

Our Benefits:

CHELCO proudly offers its employees medical, dental, vision, flexible savings or health savings accounts, NRECA pension plan, 401k with company match, life insurance, short-term disability, education/professional development, wellness, and safety program incentives, generous paid time off, volunteer time off, and ten paid holidays a year.

Apply Now!

Applications will be accepted from Thursday, August 29, 2024 through 4:00 p.m. on Thursday, September 12, 2024.  Resumes and cover letters accepted with a completed application.  Apply at http://www.chelco.com/careers.  Questions? Call HR & Training department at 850-307-1127.  Applicants selected for an interview will be notified.  Drug Free-EOE-M/F/Disability/Veteran

Join us in powering our commitment to exceptional member service! Apply today!