Customer Service Coordinator - Service Department at Vactor Manufacturing in Streator, Illinois

Job Description:

Essential Duties: 

• Coordinate department training sessions. Handle customer scheduling for service schools and service school billing.


• Help cover phone coverage for Service and Parts departments. Coordinate messages and create a phone chart for the department. Act as primary operator for distribution of service and parts calls.


• Assist Warranty Administrator with mailings, filing and/or faxes and campaign management.


• Sort and deliver mail daily to Parts and Service personnel. Sort and distribute incoming faxes to departmental personnel.


• File dealer satisfaction reports (surveys) for sold units and enter information into Case system and assign as required.


• E-mail all dealer correspondence and maintain e-mail addresses.


• Maintain and file all new truck files.


• Assist with parts updates and provide copies for dealer and internal distribution, Tech Tips and Service Bulletins.


• Send out copies of Service Bulletins and Tech Tips for dealer and internal distribution.


• Assist in researching, documenting, preparing and distributing campaigns and/or recalls applicable to field machine populations.


• Coordinate calendar distribution for all Parts & Service personnel daily.


• Order supplies for both Service & Parts Departments.


• Maintain all CSR emails and distributes as required.


• Update all drop ship addresses as required in JDE.


• Assist with monthly RMA reports.


• Handle completion of JDE customer set-up.


• Supports technical administration needs of dealers and service personnel, such as filing required paperwork, as required.


• Assists with special projects as required.

Marginal Duties:

• Assist Tech Pubs with preparing truck manuals.


• Coordinate with MIS for updates of system requirements.


• Minimum of 8 hours of training annually.


• Work overtime if needed.


• Perform other duties, assignments, and special projects as required.

 Minimum Qualifications (Education and/or Experience):

• High School diploma or equivalent required.


• Associate degree in business management or 5 years related experience preferred.

Qualifications (Other Skills and Abilities): 

• Ability to operate various office equipment including, but not limited to, computer, calculator, fax, and copier.


• Good written and verbal communication skills.


• Excellent knowledge of Microsoft Office (Excel and Word)


• Good understanding of department software programs such as JDE/Legacy/AS400.


• Good organizational skills.


• Excellent customer service skills.

Relocation Assistance Not Provided.

Benefits of Employment;

In addition to excellent career growth opportunities, Federal Signal Corporation offers a wide array of benefits including: annual bonus potential, insurance (life, medical, dental, vision), paid holidays, paid vacation, 401(k) with matching contributions and tuition reimbursement. We provide our employees with a smoke-free, drug-free workplace.

About Us:

Vactor Mfg. Inc. is a leading manufacturer of municipal combination catch basin/sewer cleaning vacuum trucks and industrial vacuum loaders that clean up industrial waste or recover and recycle valuable raw materials. Vactor is located in Streator, IL and is a subsidiary of Federal Signal Corporation.

Federal Signal Corporation (NYSE: FSS) builds and delivers equipment of unmatched quality that moves material, cleans infrastructure, and protects the communities where we work and live. Founded in 1901, Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial and commercial customers. Headquartered in Downers Grove, IL, with manufacturing facilities worldwide, the Company operates two groups: Environmental Solutions and Safety and Security Systems. For more information on Federal Signal, visit: www.federalsignal.com.

The Company is an equal opportunity employer. Qualified applicants will not be discriminated against on the basis of, and will receive consideration for employment without regard to, race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, status as a protected veteran, or any other protected category, characteristic, or trait under applicable law. If you require reasonable accommodation in the application process, contact Human Resources at HR@federalsignal.com. All other applications must be submitted online.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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