Job Description:

SUMMARY

☐ CCACS

The Contra Costa Adult Continuum of Services (CCACS) program is a public/private partnership with Contra Costa Health Services, Health, Housing and Homeless Services and Heluna Health. Our mission is to provide safe, interim housing with comprehensive services that assist homeless adults in securing permanent housing that will end their homelessness. We respect human dignity and believe housing is a right that is supported through advocacy and collaboration (www.cchealth.org/services.homeless).

 

☐ CCYCS

The Contra Costa Youth Continuum of Services (CCYCS) is a program of Contra Costa Health Services - Housing and Homeless Services Division, in partnership with Heluna Health that provides drop in services, interim shelter, and transitional housing for homeless and at-risk youth ages 18 to 24. The guiding philosophy of CCYCS services is that every youth has strengths and the ability to make positive changes in their lives. We value the diversity, determination, resiliency, and strength all youth bring to our doors.

 

☐ CORE

The CORE program is a public/private partnership with Contra Costa Health Services, Health, Housing and Homeless Services and Heluna Health. The Coordinated Outreach Referral, Engagement (CORE) program works collaboratively in small teams to engage and stabilize homeless individuals living outside to identify plans to end their homelessness permanently. CORE Outreach Coordinators are responsible for county-wide mobile and street outreach including the development and facilitation of outreach strategies that will support those living outside to find and sustain housing. CORE Outreach Coordinators play leadership roles among a multidisciplinary team which serves to support and stabilize individuals moving from street to service. CORE teams operate various hours.

 

☐ SHP

The Supportive Housing Programs (SHP) and Rental Assistance Programs (formerly Shelter Plus Care) are programs of Contra Costa Health Services Health, Housing and Homeless Services Division, in partnership with Heluna Health.

SALARY: $78,828.75 - $83,996.64 Annual

ESSENTIAL FUNCTIONS

• Provide strong program leadership for creating and implementing programming and services that are trauma-informed and use harm reduction as a core philosophy


• In collaboration with Program Manager/Program Director, provide leadership, guidance, and direct supervision of a multidisciplinary team of staff who provide specialized housing supports and interventions for our clients


• Work collaboratively with community partners, caregivers and other providers regarding housing placements, referrals, and other in-home support

• Facilitate case conferences to coordinate care and build collaborative relationships among key stakeholders and to ensure that appropriate therapeutic and other supportive services are provided to all participants in services in a timely and effective


• May provide one on one counseling to participants as


• Monitor quality assurance of onsite programming, including both staff facilitated programming as well as community guest speaker


• Participates in preparing and submitting monthly, quarterly and semi-annual, and/or annual program service reports for grants (includes Federal, State, and local funding sources).


• Research and implement best practices in the field and assist participants in acquiring resources for acquiring


• Collaborate with Coordinated Entry programs and other County services to place homeless individuals in housing and enroll them in other


• Participate in program outreach, education, and advocacy efforts by conducting presentations with public and private agencies for the purpose of coordinating


• Participate in the recruiting, hiring, and training of full time and on-call staff. This includes developing job training manuals/materials, identifying and coordinating staff


• Advocate as appropriate for resources and community services to stabilize


• May coordinate with donors interested in making contributions to


• Assist with the development and management of program-specific outcomes to ensure program effectiveness and impact, and the ability to report data to funders and the


• Responsible for assuming the duties of the Program Manager if


• Other duties as

 

PROGRAM SPECIFIC

☐  CCACS

• Trains and supervises team of case management staff as well as Site


• Responsible for case management staff scheduling and


• Supports Case Management staff with caseload of 5-10 high-needs and severely vulnerable clients as needed.


• Conducts audits of client data and file


• Attends Continuum of Care Board and other community


• Supports consumer advocates in managing Resident Council


• Participates in weekly resident council


• Participate in an on-call rotation to respond to after-hours

 

☐  CCYCS

• Manage daily operations of the Contra Costa County’s Homeless Youth Continuum (which includes a crisis shelter and transitional housing program) as needed to oversee the milieu working closely with youth to identify and create responsive


• Works with a team of staff to support program resident’s enrollment in school, family re-unification, alternative long-term housing solution, and employment, resolution of issues with law enforcement, social services or other public authorities as


• Trains and supervises team of case management staff and employment and education specialist


• Participate in an on-call rotation to respond to after-hours crisis.

 

☐  CORE

• Oversee CORE Program functions that include the development and implementation of mobile and street outreach services for homeless individuals and families living outside.

• Respond to requests from service agencies, businesses, community groups, and citizens to engage with individuals who need assistance.


• Work in close collaboration with the Health Care for the Homeless Program medical staff to engage homeless


• Serve as liaison between outreach teams and the community; develop and manage comprehensive working relationship with community stakeholders that include social service agencies, law enforcement, elected officials and health care


• Provide direct street outreach services when


• Provide 24/7 On-Call support regarding operations and emergency


• Review and analyze program data; responsible for generating reports in the Homeless Management Information System (HMIS).

 

☐  SHP

• Oversee all aspects of the SHP including the HUMS, Destination Home, and Permanent Connections programs, manage all Permanent Housing


• Facilitate case conferences and ensure appropriate therapeutic and other supportive services are provided to all consumers in


• Reviewing and auditing client files to ensure documentation and forms are


• Identify performance goals for the SHP and work with case managers to ensure that all internal and external performance goals are


• Provide support to the Director of Programs in budget monitoring and work collaboratively with the H3 Operations team by compiling, analyzing, and reviewing financial information on a monthly and yearly


• Ensure data collection mechanisms are collecting correct data on a monthly, semi-annual, and annual basis; review all monthly


• Work collaboratively with the Director of Programs to complete HUD NOFO program renewal applications annually, and all other applications as needed.


• Work collaboratively with the RED team and Program Director to develop annual consumer satisfaction

 

JOB QUALIFICATIONS

• Full knowledge and sensitivity to the needs of disenfranchised communities


• Has good judgment with a proactive approach to problem-solving (solution focused).


• Ability to multi-task in fast-paced and high-stress


• Must have Microsoft Office experience, specifically Outlook, Word, and


• Excellent communication skills particularly in areas of public speaking and


• Must possess a valid California driver’s license due to driving County


• Pass a criminal background and child abuse registry


• Exercise good judgment and discretion in handling confidential matters


• Provide direct coaching, training, and counseling to a diverse staff with the overall goal of fostering teamwork and collaboration


• Ability to work well with diverse staff and clientele including cultural, language, sexual identity, gender, and other diversity considerations within all areas of Contra Costa


• Deal tactfully, diplomatically, and objectively with staff, consumers, providers, government and elected officials, and the


• Be supportive and provide guidance in a non-judgmental


• Possess good listening

 

Minimum Qualifications:

 

AA / AS degree in Human Services, Psychology, Counseling, or related field AND two years of full-time direct experience working in a professional capacity with homeless, behavioral health or medically complex populations; OR High School or its equivalent and five years of full-time direct experience working in a professional capacity with homeless populations.

 

PREFERRED QUALIFICATIONS:

• 
  Education: Bachelor’s degree from an accredited college or university with a major in health services, counseling, psychology, social welfare, or a closely related


• Previous experience or training in street outreach and/or case


• Prior experience with documentation and billing


• Experience working in Contra Costa County and knowledge of social service providers in the


• Background in adolescent and/or adult mental health services and/or homeless


• Applicants who are bilingual in Spanish or Southeast Asian languages are encouraged to

 

PHYSICAL DEMANDS

Stand                                       Frequently

Walk                                        Occasionally

Sit                                            Frequently

Handling / Fingering                Frequently

Reach Outward                       Occasionally Reach Above Shoulder Occasionally Climb, Crawl, Kneel, Bend Occasionally

Lift / Carry                               Occasionally - Up to 50 lbs

Push/Pull                                 Occasionally - Up to 50 lbs

See                                          Constantly

Taste/ Smell                            Not Applicable

 

PROGRAM SPECIFIC

☒ CORE

Stand                                       Frequently

Walk                                        Frequently

Sit                                            Frequently

Handling / Fingering                Frequently

Reach Outward                       Frequently Reach Above Shoulder Frequently Climb, Crawl, Kneel, Bend    Frequently

Lift / Carry                               Frequently - Up to 50 lbs

Push/Pull                                 Frequently - Up to 50 lbs

See                                          Frequently

Taste/ Smell                            Not Applicable

 

 

Not Applicable                       Not required for essential functions

Occasionally                          (0 - 2 hrs/day)

Frequently                              (2 - 5 hrs/day)

Constantly                             (5+ hrs/day)

 

 

Various environments depending on job necessities can include, but not limited to: General Office Setting, Homeless Shelter, Field work within Contra Costa County

 

 

Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply.

Education

Required

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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