General Manager - Seattle-Tacoma International - Full-Time at Smarte Carte in Seattle, Washington

Job Description:

GENERAL MANAGER - Seattle-Tacoma International Airport - Full-Time

$93000 - $99000 / year

Salary based on qualifications and experience

Full-time Benefits and Bonus Eligible!

BENEFITS

Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-term Disability, Matching 401k, Paid Time Off, Paid Sick Time, Paid Holidays, and Wellness Reimbursement Program.

COMPANY BACKGROUND

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.

Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom. 

Smarte Carte, Inc. is a privately held company.

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

BASIC FUNCTION

The General Manager directs all airport operations by building and developing a strong team of front-line managers and support staff. The GM is responsible to ensure increasing levels of customer satisfaction and employee engagement while building a culture of accountability, performance and integrity. The GM is responsible for the airport’s P&L, achieving annual revenue and EBITDA goals as well as improving the efficiency of labor, materials and equipment. The GM is a highly visible position, which will drive value and significantly impact bottom-line profitability at Smart Carte, with potential to advance to senior management opportunities.

KEY RESPONSIBILITIES

• Overall responsibility for a multi-million-dollar P&L, with the expectation to deliver excellent results vs. annual and strategic plans.


• Lead the operations of an organization with multiple associates. 


• Ensure daily operational performance goals are met through managing the labor force and applying proven continuous improvement methodologies such as Lean and Six Sigma to improve productivity and vend quality.


• Develop new business e.g., airport services, other vending opportunities.


• Responsible for cash collection, and service and maintenance of equipment


• Develop and maintain strong relationships with key stakeholders within the airport community as well as with peers within Smarte Carte.


• Other duties as assigned.

EXPERIENCE

• Minimum of 3 years of experience in operational function such as manufacturing, logistics, distribution, process improvement, etc.


• Strong P&L management experience is required.


• Minimum 3 years of direct management experience and the ability to manage across a wide range of capabilities and personalities Possess strategic leadership, planning and thinking skills, business assessment acumen and value chain mind-set.


• Experience with working in a cross-functional team environment


• Proven change management leadership capability and strong analytical skills.


• Political organization acumen

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrated strong business acumen as defined by a proven track record of success in an operational environment.


• Possess strategic leadership, planning and thinking skills and value chain mind-set.


• Ability to forge solid relationships with external constituents e.g., customers, clients, supplier partners, etc. and manage across a wide range of capabilities and personalities.


• Excellent verbal and written communications.


• Strong financial and analytical skills; must be proficient in reading, interpreting, and analyzing financial statements, and understand how operational KPI’s affect financial outcomes.


• Organized and able to manage multiple priorities effectively.


• Proficient knowledge of Microsoft Office/Suite


• Superior management skills: ability to influence and engage direct and indirect reports and peers.

LEADERSHIP CHARACTERISTICS

The successful candidate will be expected to be a high-energy, creative, and resourceful self-starter who demonstrates leadership skills and instincts. This executive is highly intelligent and enthusiastic with a commitment to excellence. In terms of personal competencies, the successful candidate must be hands-on and possess the best combination of strategic thinking that also leads to actual results. This is a practical versus a theoretical thinker who should demonstrate the following competencies:

• 
  Leadership: A confident, mature person with the ability to connect and inspire others. A proven track record of leadership that leads to concrete results that drive key performance indicators.


• 
  Results Oriented: A driver who possess the ability to take actions and implement effective solutions in a timely manner.


• 
  Problem Solver: A creative yet pragmatic problem solver. Methodical and hands-on, as well as detail oriented.


• 
  Analytical Thinking and Decision-Making: Decisive and logical at thoroughly evaluating issues. Excellent planning, execution, and project-management skills.


• 
  Teamwork and Interpersonal Skills: A team player and builder, receptive to ideas from others. Shares information and keeps team members and partners informed. Works effectively with others to identify and resolve issues. Excellent interpersonal skills and an ability to interact successfully with all levels of management as well as a diverse work force.


• 
  Ethics: Highest level of professional integrity and honesty as well as personal credibility

EDUCATION

• Bachelor's degree and experience in an operationally oriented role. 

 Licenses & Certifications:

• Valid Drivers’ license


• Ability to attain Airport Badge required

#LI-VG1

Experience

Required

• Strong P&L management


• 3 year(s): Direct Management of employees


• 3 year(s): Operational Function

Education

Preferred

• Bachelors or better

Licenses & Certifications

Required

• Drivers License


• Airport Badge

Skills

Required

• Prioritizing


• Reporting


• Computer


• Coaching


• Conflict Resolution


• Multitasking


• Collaboration


• Flexibility


• Data Analysis


• Customer Service


• Time Management


• Problem Solving


• People Management


• Decision Making


• Communication

Preferred

• Strategic Thinking


• Strategic Planning

Behaviors

Required

• Leader: Inspires teammates to follow them


• Team Player: Works well as a member of a group

Preferred

• Thought Provoking: Capable of making others think deeply on a subject


• Enthusiastic: Shows intense and eager enjoyment and interest


• Innovative: Consistently introduces new ideas and demonstrates original thinking

Motivations

Required

• Self-Starter: Inspired to perform without outside help

Preferred

• Financial: Inspired to perform well by monetary reimbursement


• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

See job description

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