Posted in General Business 30+ days ago.
Type: Full-Time
What we do here changes the world. UTHealth Houston is Texas' resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in.
Once you join us you won't want to leave. It's because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus:
Serves as a liaison between patients, families, regulatory/advocacy entities, and hospital staff to resolve concerns, complaints, and grievances. As such, it requires advocacy on behalf of patients regarding their rights and expectations regarding their care. Advocacy may require investigations into their concerns about their treatment, along with reporting findings and recommendations through appropriate channels. It also proactively works with teams to improve patient experiences and create an environment of service excellence.
Location: Dunn Behavioral Sciences Center/HCPC at UTHealth Houston
Dept.: BSC Quality
Status: Full-Time
FLSA: Exempt
Position Key Accountabilities:
Certification/Skills:
• LCSW- License Clinical Social Worker preferred or
• RN - Registered Nurse - State Licensure and/or Compact State Licensure preferred or
• Licensed Master Social Worker (LMSW) preferred or
• LPC-Licensed Professional Counselor preferred.
• Excellent interpersonal and conflict resolution skills.
• Strong oral and written communication skills.
• Computer skills including word processing, spreadsheets, Internet and Intranet software, e-mail.
Minimum Education:
Bachelor's Degree in a related field required
May substitute required education with equivalent years of experience beyond the minimum experience
requirement.
Bachelor's Degree in nursing or behavioral sciences preferred
Master's Degree in a related field preferred
Minimum Experience:
Two (2) years directly related experience in a healthcare environment required.
Two (2) years of direct experience with patient relations/healthcare-base initiatives preferred.
Physical Requirements:
Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or a negligible amount constantly to move objects.
Security Sensitive:
This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215
Residency Requirement:
Employees must permanently reside and work in the State of Texas.
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