Emergency Alarm Response Operator at Vector Security, Inc. in Warrendale, Pennsylvania

Job Description:

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as an Emergency Alarm Response Operator - Central Station! 

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members. 

Location: Warrendale, PA

• This position is not accessible by public transportation.

Summary:

Are you considering changing careers or looking for new opportunities?  

Our Central Station Operator position offers the opportunity for growth and advancement.  

What You'll Do:

• Process and handle alarm signals accurately and in a timely manner.


• Dispatch proper authorities (Police/Fire/EMS) per established procedures.


• Respond to inbound calls from customers and vendors.


• Place outbound calls to customer or responsible party and provide accurate information so they can make an informed decision regarding their alarm.


• Provide top quality customer service over the telephone.


• Assist customers with their accounts by updating information.

What You'll Need:

• High School Diploma or equivalent


• Customer Service Experience


• Account Management Experience


• Dispatch Experience


• Phone Etiquette


• Communication Skills


• Computer Literacy and Navigation

What You'll Get:

We offer a “Total Rewards” package including:

• Competitive compensation with incentive eligibility.


• Medical, dental and vision coverage


• Company paid life and AD&D insurance.


• Company paid short- and long-term disability.


• Voluntary benefit products


• 401k retirement savings plan


• Flexible Spending Account


• Paid time off


• Tuition reimbursement


• Employee Assistance Program (EAP)

About Us:

We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time.

Our Values:

• Win as a team.


• Do the right thing.


• Make a difference every day.


• Get it done.


• Think big.

If you share these ideas, we’d love to hear from you!

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description

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