Customer Service Representative at McKesson in Livonia, Michigan

Job Description:

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.


What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.



Schedule: Monday through Friday 8:30am to 5pm



Key Responsibilities:

• Accept inbound calls and handle customer requests with professional phone etiquette


• Enter orders into SAP system, accurately and with notes, if needed.


• Self-starter who display a positive attitude, strong work ethic, and excellent attendance


• Assist customers with order placement, order status, general questions or troubleshooting.


• Ability to contribute effectively and consistently within a team while displaying McKesson I.C.A.R.E. principles


• Process order replacement or credits, when needed


• Meet all departmental goals including schedule adherence, attendance, and quality monitoring


• Communicate effectively with internal and external customers to provide first call resolution and de-escalate customer concerns


• Work with multiple systems, up to 2 monitor, and multitask in a fast paced environment


• Strong computer skills to include terminology, function, and navigation


• Collaborate with other customer service representatives, as well as members of production and shipping/handling teams.

Minimum Requirement



Typically requires 1+ years of related experience



Critical Requirements

• May have vocational qualification


• Be organized and detail oriented


• Excellent phone manners and written communication skills


• Basic problem solving skills


• 1 year of customer service experience.

Preferred Requirements

• Some knowledge of systems: SAP, Salesforce.


• Success in a work from home environment - this position has a hybrid schedule


• Previous call center experience preferred


• MS Office Suite (Excel, Outlook, Teams)

Career Level - IC Business Support - B2


We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.



Our Base Pay Range for this position



$16.47 - $27.45



McKesson is an Equal Opportunity Employer



McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.



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