Marina Supervisor - Willow Beach at Guest Services in Willow Beach, Arizona

Job Description:

Compensation Amount:
19.00 USD Hourly


Job Summary:
The Marina Supervisor assists the General Manager in all aspects of unit operations, including equipment and property, to facilitate the fulfillment of financial goals and company initiatives. In addition, the Marina Supervisor helps cultivate a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level.


Job Description:



ESSENTIAL FUNCTIONS

• Ensure complete guest satisfaction at all times. Handle guests' complaints and solve them according to customer service standards.


• Monitor and supervise maintenance of dock and grounds areas to ensure quality standards.


• Assist in recruiting, supervising, scheduling, disciplining, reviewing, and directing the unit's staff at the direction of the General Manager. Train hourly staff for peak performance and monitor staff's development.


• Maintain and ensure a safe facility environment, including standards for the maintenance and upkeep of the unit's equipment, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify the General Manager of all unusual events, circumstances, or other safety or quality control issues.


• Perform opening and closing procedures as directed. Perform end-of-day closeouts, including cash accountability, sales reports, and Workday entries. Conduct and submit bi-weekly payroll.


• Conduct and submit end-of-month inventories, extensions, and summaries.


• Order and stock office supplies.


• Control and administer boat rentals. Complete slip renewals, long-term, and transient contracts, and manage contract mailings.


• Maintain awareness of safety issues and report them immediately to your manager.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma or GED.


• Boating or related marina experience.


• Computer proficiency with utilizing MS Word, Excel, and Outlook.


• Demonstrated talent for interacting with a wide variety of people.


• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.


• Strong customer service abilities; actively seeks ways to assist customers and coworkers.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or move in a constantly changing environment.


• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.


• Ability to stand for the entire work day and to climb steps regularly.


• Working in wet and slippery conditions. Frequently working in an outdoor, hot, and damp environment.


• Frequently immerses hands in water.


• Reading and writing work-related documents in English.


• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.


• Constantly communicates and receives verbal communication with other employees in fast-paced environment.


• Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

• Typical office equipment (computers, phone system, fax, copiers, scanners, among others).


• All dock equipment and materials (gas pump, boats, ropes, anchors, among others).

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.


Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.


OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base. Apply Now