Assistant Branch Manager at Amplify Credit Union in Austin, Texas

Job Description:

Life at Amplify


As a growing, tech-focused credit union, Amplify Credit Union delivers value to our members through our products and impact to our community through our profits. That unique intersection is one reason we've been named a Top Workplace by the Austin American-Statesman four years in a row. We're also proud to say that we're the only full-service financial institution that doesn't have deposit fees of any kind. We're looking for teammates who are inspired by our mission and ready to grow their careers. As they do, our employees can expect Amplify to uphold our commitments to culture, community, inclusion, and more.



Position Summary


The Assistant Branch Manager is responsible for supporting and assisting the Branch Manager to ensure all branch, departmental, and organizational objectives relating to the branch are achieved. In the absence of the Branch Manager or upon the direction of Retail Management, the Assistant Branch Manager will be the primary person responsible for completing all duties necessary to run the branch successfully.



Job Description:

• Provide direct leadership and oversight of the Teller and Personal Banker teams
• Ensure operational soundness within the branch; lead operational support of branch teammates by providing adequate oversight, guidance, and problem resolution; consistently mitigate risk
• Facilitate the self-audit program and general quality control efforts to ensure operational integrity within the branch; responsible for successful results from Branch Certification and/or any other audit initiatives
• Provide on-the-job training and/or regular coaching to promote and develop service and operational proficiency and excellence amongst Tellers and Bankers
• Actively support branch operational needs, to include processing Teller transactions and performing all Banker functions
• Support efforts of Branch Manager to achieve all service related objectives
• Operate independently, make sound decisions, and exercise good judgment during interactions with members and teammates
• Adhere to Credit Union policies and procedures
• Champion organizational culture both internally and externally; consistently demonstrate Amplify's service standards and promote same amongst teammates

We believe these underlying skills are the most important part of the job:



Leadership. Your team's success leads to your own. You don't merely command them-you show them the way. You help them understand the effects of their contributions and give them the tools they need to succeed.


Knowledge. You always educate customers, from detailing loan options and teaching them about online banking to increasing your own knowledge so you can help both team members and customers. If you don't know something, you'll seek out the answer to help them.


Empathy. Putting yourself in the customer's shoes and seeking to understand their perspective is always important. Doing this can create an environment of open communication and mutual respect, leading to better customer service and a more productive working atmosphere.


Communication. You communicate honestly and professionally, taking the time to ensure everyone is on the same page. You build trust by sharing good news, praising publicly, and providing constructive coaching.


Innovation. You enjoy finding new solutions to old problems. You use data to help you identify issues and measure the impact of the process changes you implement. If a particular solution doesn't work as well as you hoped, you've got Plan B ready to go.


Inclusion. It is essential to foster an inclusive environment. By respecting and celebrating diversity, you can create a workplace where everyone feels welcomed and valued, leading to better customer service, improved team morale, and higher productivity.



Supervisory Responsibilities


This role has direct supervision of the Teller and Personal Banker teams.



Required Qualifications:

• Three years of financial institution experience is required, with a background in branch operations, deposits, and lending.
• Prior supervisory experience is required.
• Must be able to work a flexible work schedule, including rotating Saturdays from 8:30 am - 2:30 pm.

Nice to Have, But
Not
Required:

• Bachelor's Degree preferred.

Qualifications




What We Offer


To build a better credit union, you must build a better team. That's why we're committed to offering the best benefits to our team members. We want your time at Amplify to be a starting point for personal and professional success, and this means offering benefits - including paid volunteer hours and development programs - that will engage your role in our community.

• Medical, Dental, and 401(k) programs for team members.
• Customized volunteer opportunities with our signature partners.
• Additional paid time off for volunteer-related activities.
• Undergraduate and graduate tuition benefits for eligible full-time and part-time team members.

Starting Pay & Benefits

Starting salary for this position is $69,502.74. It also entails the benefits available to all Amplify employees.



Location

You will work at one of our four branch locations: Esperanza, Pond Springs, La Frontera, and Cedar Park.



Team Member Testimonials

Read about some of your potential coworkers and why they enjoy working at Amplify. Or check us out on Comparably.



Amplify is an Equal Employment Opportunity Employer, seeking people from all backgrounds, life experiences, and world views. Apply Now