Corporate Account Services Representative at BC Forward in Deerfield, Massachusetts

Job Description:

BCforward is currently seeking a highly motivated Corporate Account Services Representative for an opportunity in Bannockburn, IL 60015!




Position Title: Corporate Account Services Representative




Location: Bannockburn, IL 60015




Anticipated Start Date: ASAP


Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.



Expected Duration: 6 Months with possible extension.



Job Type: Full-time



Shift: M-F 8am-5pm


Pay Range:$18.72/hr- 20.22/hr


Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).





Job Description:
Purpose and Key Job Activities


A Corporate Account Services Representative provides customer service, billing/pricing/collections resolution, contract administration, service issues, information management, customer file maintenance, record generation and grow new and secured base business through service level upgrades and expanded product offerings for assigned Corporate Accounts on a daily basis.



The Responsibilities



* Provides customer service via telephone and email to assigned Corporate Account customers. This includes, but is not limited to, missed pick-ups, terms and conditions of contract, complaints, pricing issues, changes, new orders, etc. Follows up with customers on a regular basis to ensure that resolution meets their needs


* Participates in the lead qualification and prospecting process for Corporate Accounts. Works with Corporate Account clients to upgrade current level of service, make recommendations for additional products, and/or offer client based value added services, as appropriate


* Develops and maintains rapport with customers, via telephone, in order to build and maintain an excellent working relationship


* Implements contract changes and new contracts. Maintains customer contracts and information ensuring that files are current and up to date. Ensures that additions, changes, and deletions to all customer information is added in billing systems. Coordinates departmental price adjustments, contract renewals, notice of change, updates and tracking, as appropriate. Uploads contract data onto public drive


* Provides regular and ad-hoc reporting and assistance to various Stericycle Managers. This could include, but not be limited to, customer revenue and volume trend analysis, pricing analysis, new/dropped site statistics, ad-hoc search requests and/or reports, general data warehouse statistics information, and/or in the preparation of presentations


* Works in conjunction with intra-departmental representation and/or directly with clients to ensure account retention goals are met


* Works with appropriate Inter-Departmental contracts to prepare and distribute invoices and collections for assigned customers. Calls/contacts customers, when necessary, regarding outstanding balances


* Perform other duties and responsibilities, as assigned



Education & Experience



* High School diploma or equivalent in related work experience demonstrating a sound knowledge of customer service/collections policies and procedures.


* One or more years of related work experience in a customer service/collections environment, demonstrating the ability to provide excellent customer service to all customers.


* Demonstrates a general understanding of Corporate Account selling cycles, S.P.I.N. Model Selling, and the willingness to participate as an active member of a contract negotiation team.


* Demonstrates good knowledge of Microsoft Office including Excel, Word and PowerPoint; and a general knowledge of general database use


Licenses and Required Competencies



* Demonstrates the ability to identify and understand customer needs, takes appropriate actions to ensure customer needs are met and proactively searches for ways to increase customer satisfaction, with minimal to no direction from management


* Demonstrates the ability to speak clearly and convey information orally, both on an individual basis and in a group


* Demonstrates the ability to draft written communication, both on an individual basis and in a group


* Demonstrates the ability to positively and confidently share opinions and feelings in the spirit of cooperation and team building. Accurately communicates with others regardless of their status or position


* Demonstrates the ability to deal openly and honestly with customers and management while building credibility and maintaining trust. Exhibits empathy and sensitivity for the needs of customers. Is perceived by other as being helpful and supportive



Physical Requirements



* Crouching - bend the body downward and forward by bending leg and spine


* Grasping - apply pressure to an object with the fingers and palm


* Hearing - perceiving the nature of sounds at normal speaking levels with or without correction


* Reaching - extend hand (s) and arm (s) in any direction


* Repetitive Motion - substantial movements (motions) of the wrists, hands and/or fingers


* Seeing - use visual acuity to determine the accuracy, neatness and thoroughness of the work assigned or to make general observations


* Sitting - sit for sustained periods of time


* Standing - stand for sustained periods of time


* Stooping - bend body downward and forward by bending spine at the waist


* Talking - expressing or exchanging ideas by means of the spoken word


* Typing - type with the fingers, and/or separate pages of documents, etc.,z


* Visual Acuity - close visual acuity to perform activities such as, preparing and analyzing data and figures, viewing a computer terminal, extensive reading, filing papers, operating a vehicle, etc.



Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.



About BCforward:


Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.


BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.


BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.


To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.


This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.


Interested candidates please send resume in Word format Please reference job code 228764 when responding to this ad.


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Salary Details



This salary was provided in the Job Posting.


$17-$20.22


Hourly Salary



Job Snapshot




Employee Type

Contractor



Location

Deerfield, MA (Onsite)



Job Type

Manufacturing



Experience

Not Specified



Date Posted

09/06/2024