Regional Operations Manager at Primrose Retirement Communities LLC in Aberdeen, South Dakota

Job Description:

 

Primrose Retirement Communities is hiring for a Regional Operations Manager to provide leadership, support, advocacy and vision to the Primrose Communities and Executive Directors in their region. The Regional Operations Manager oversees the day-to-day business activities of the communities, coaching their teams to strive for and achieve their goals and objectives. The Regional Operations Manager has a strong passion to see Primrose communities fulfill the Mission of providing "person-centered" care for our growing senior population. 

 

This Regional Operations Manager role can be based remotely or out of the Home Office in Aberdeen, SD, with frequent travel to Primrose Communities.  This role supports our communities in Oklahoma, Texas, Missouri, and South Dakota.

 

More about the position responsibilities: 

Leadership and Development:

• Lead, mentor, and develop Executive Directors within the region, fostering a culture of relentless improvement and excellence.


• Utilize your management and leadership abilities to support the development of all employees within each community.

 

Strategic Planning and Performance Management:

• Analyze, forecast, and monitor community occupancy, resident satisfaction, and employee engagement across the region.


• Implement strategies to achieve and maintain targeted rates for these key performance metrics.


• Liaise with regional team members to communicate regional performance, challenges, and strategic initiatives.


• Analyze community performance metrics and KPIs to identify areas for improvement and growth opportunities.


• Lead or participate in cross-functional projects that drive organizational efficiency and excellence.

 

Training and Compliance:

• Ensure that Executive Directors and staff are adequately trained on best practices for occupancy management, financial controls, and customer service.


• Stay updated with state licensing requirements affecting the independent and assisted living industry.


• Ensure each community is in compliance with all regulations and licensure requirements.


• Complete a property Site Visit Checklist at least once per year for each assigned community.

 

Financial Oversight:

• Create specific community budgets and monitor the performance of each property throughout the year.


• Review monthly financial reports with the community Executive Director to track progress against the budget.


• Hold Executive Directors accountable for proactive sales and marketing efforts, linking them to community occupancy and financial success.

 

Human Resources and Professionalism:

• Manage Human Resources functions by controlling turnover, motivating employees, and focusing on employee development, engagement, and retention.


• Promote the company's policies, philosophies, and Mission to employees through direct and indirect interactions.


• Ensures each community is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour, and Health laws.


• Maintain a professional image at all times through appearance and dress.

 

Primrose Retirement Communities began over 30 years ago with a simple mission - to honor our seniors by offering a variety of healthy, happy lifestyle options.

 

By getting the right people on the team at all levels of the organization and by making work fun, we will create a culture where the best people will want to work, residents will want to live, and the core values of Accountability, Relentless Improvement, Embrace Change, Respect and Passion are embraced.

 

The Successful Candidate will have: 

• A Bachelor’s degree in Healthcare, Gerontology, Business or related field along with a minimum of 3-5 years of successful multi-site management experience in an independent or assisted living environment or long-term care community is preferred. 


• Effective verbal and written communication skills.


• Ability to flourish in a constantly changing work environment.


• Excellent organizational skills.


• Ability to prioritize multiple tasks and timelines.


• Strong computer and word processing skills.


• Willingness to work productively with other departments.


• Ability to self-motivate.


• Ability to establish goals and accountability standards.


• Possess and utilize an understanding of profit and loss, general ledger, and balance sheet accounting. 


• Willingness to work flexible hours and travel with multiple overnight stays.

 

Come join us at Primrose!

We offer competitive pay, PTO, 401k with employer match, company paid Life and AD&D Insurance, comprehensive group medical benefits, access to an employee assistance program, and a great community culture. 

 

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